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When I start up the game it tells me to press any button to start. I press a button and then it tells me to insert the disk and press continue. I don't have a disk because I purchased the premium Deluxe Edition online it's bought-and-paid-for it says the game is installed but everytime I press continue it just pops up again please insert disc.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The online chat guy I spoke to directed me to https://support.xbox.com/ and if you go into this you can select your order with the game and what platfrom, then a reason code which I put failed to launch and put addition comments saying always look for a disc. Then think it takes upto 72 hours. I just bought a copy from steam so got one good copy, one copy that doesnt work at all and instead of paying 70 Ive paid 140 unitl xbox refunds me again
How do you ask for a refund? This is very disappointing. Im still not habing any luck with mine.
Just got it started at last - Installed Digital Ownership again three times, then did a cold re-boot. Got past the disc request and is now downloading. Looks like a long wait until it is all installed.
Yes defiantly major issues and causing major headaches for us. Not a first good impression. I'm just trying to get a refund and purchase through steam like another post suggested but they are going through do this do that then u need to speak to another dept. Totally unacceptable. They take your money straight away and should refund straight away.
I am having the same problem. So disappointing. Waited patiently for the game to be available and now the big letdown. Such a failed product launch. Hope they have it fixed asap. Trying to call Microsoft and speak to someone about it is a joke too. Got through on a call and the message said they were closed. Didn't even say when they would be open. I am still searching for someone to talk to. I found another line to Microsoft support Canada. I selected the "speak to a real person" option. It made me log in to my Microsoft account which I did then you input your phone number and it schedules you a callback from a live agent. My time was scheduled for 1 minute, but I have been waiting over 10 minutes now and still no call back.
