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Hello,
I ordered and installed the FS 2020 version with the PC code.
After FS 2020 I installed the digital owner add-on (can be only installed afterwards).
But when I start the FS 2020 then a screen is appearing to ask for a disk that I don't have.
What can I do to get it started?
* Mod note on January 11, 2021:
This thread is being locked. Please read through the thread for info on:
* Why the ISO can't be sent to you and is not available on a file transfer website
* Disabling Bitdefender
* Creating your own ISO from the disk
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
PatrickV there has been a problem with Bitdefender which I think has been dealt with recently as I found my solution initially was to turn off the firewall and I too raised a ticket. Lately the sim opens just fine with firewall running so thought the last update to Bitdefender had resolved this issue.
I have the downloadversion from MS Store of MSFS2020 Standard.
Since a few days i was getting the 'insert disc' error.
I noticed that the Digital Ownership Package from MS Store could not be downloaded at all.
After a lot of trying and testing i found out that apparently an upgrade of my Antivirus Software Bitdefender was causing the problem.
A few days ago i was upgrading from Bitdefender 2020 to the new Bitdefender 2021 Version.
While MS FLightsime ran wonderfully with Bitdefender 2020, it is not the case wiht the new Bitdefender 2021.
I deactivated Bitdefender 2021 and i could start MSFS2020 just fine.
No more 'insert disc'
Just opened a ticket with Bitdefender support on how to get MSFS2020 running with Bitdefender enabled...
Hello,
I ordered and installed the FS 2020 version with the PC code.
After FS 2020 I installed the digital owner add-on (can be only installed afterwards).
But when I start the FS 2020 then a screen is appearing to ask for a disk that I don't have.
What can I do to get it started?
@Dirk, I had the same issue. The issue is, the game uses the identity you used to install the app from the microsoft store. If you sign into the store with another identity, that doesn't own the game, you will get this message. I signed out of my secondary identity and logged back into the same identity that I used to purchase the game in the Windows 10 Microsoft Store, and I stopped getting this error.
Personally, I think it is a silly error for an obvious issue. They should fix it.
Cheers, and I hope this helps!
I had an .iso from disk 1 and got passed the insert screen, but the install is stuck on 1/3rd. After 2 hours waiting nothing happend. Im on an octa core AMD and GTX 2070 so that isnt the problem...
Can you show a printscreen of the refresh button cus i cant find it...
I think Microsoft has a lot to do to solve those problems. And they must do it quickly. We have all paid for the game.
So I am waiting for a patch from them which solves all the problems.
Unbelievable
I slept on the problem and this morning started up the flight sim. I got that same error message but on studying the page..... over in the top right is a 'Refresh' icon. I clicked on that and hey presto. The download installed!!!!!
WHY?????
Why get an error message that can be corrected simply by refreshing the page?
Oh well life's too short to worry about solvable problems
