Flight Sim 2020 keeps crashing even with the a beast of a PC and Video card?

I'm running a Ryzen 5 3600x with 32gb RAM and 2070 Super and the game is installed on an M.2 SSD, have tried all 3 drives on my computer, Graphics drivers, Disabling every known program in the universe, Playing the game in safe mode with networking, running as admin, increasing pagefile, decreasing libido.

What confuses is me is how similar the problem can be for people, I played my first 15 hours fine no hiccups. Then all of a sudden came the crashes. I run it on High and it stays a solid 60 FPS, I've tried lowering everything but it changes nothing. Most days I can get no more than an hour out of it, then after it's crashed the first time of the day. It won't let me get passed the Flight Plan Screen.

I'm glad I subbed to game pass for this, If I we're someone that dropped big money on this game I'd be more upset.

It's a great game and is beautiful to play, but man this thing needs some coding over-hauls. Watching it fill RAM or PAGEFILE until it gags itself dead every time. Sometimes before I even see an airport.

I see you haven't been in this thread for a while but I have always had problems with the Nvidia Experience.  I install Nvidia drivers with the custom option, do a clean install and don't check the Nvidia Experience box.

I have not yet installed the software but has Patch 2 been released yet?

I am wondering why folks get mad a Microsoft since they did not develop the game, as I understand it..

Thanks you for such excellent advice. I am in the UK, but the principle is the same and by UK law I have 28-days to return a digital product. Can I just ask, the email you sent your response to, was that the general one (the one you originally asked for a refund) or did you have another one I can use?  Thanks again.

Hi Graham

If you claimed the refund using the 14 day online form (where you have to explain why you are asking for a refund beyond 14 days) then you should have received a standard acknowledgement email "Thanks for contacting Microsoft Support for Xbox - I understand you are requesting a refund - we are looking into your request" followed by a "not eligible" email.

These emails have a reference in the "subject" line and if you click "reply" you should be able to communicate with a decision maker, although I'm not sure it is a human being or a virtual one.  Your reply goes to an email address ******@css.one.microsoft.com and seems to be routed to the same responder.

After getting nowhere with any attempt to persuade that responder to approve the refund (it was completely oblivious to the rights and wrongs of the issue), I asked for the case to be reviewed by a supervisor and explained my argument again.  This resulted in an automated rejection from a different responder.

My breakthrough came when I emailed them as follows:-

Oh well in that case it appears that my only remedy may be through the courts.

In that respect, I would be grateful if you could confirm the following:-

(a) Have I completed all possible internal reviews and appeals within Microsoft to resolve this matter?  Or is there another stage I could take this to, like complaints, conciliation or appeal?

(b) If not, please confirm that the appropriate address for me to send court proceedings (bearing in mind I am in Australia) is Microsoft's head office in Australia, that is:

Microsoft Corporation

1 Epping Road

North Ryde

NSW 2113

If so it would seem appropriate that I bring the case through the New South Wales Civil and Administration Tribunal, since my purchase of MS Flight Simulator 2020 is likely to be covered by Australian Consumer Law.

If you could confirm that I am correct that Australian Consumer Law applies to the sale I would be grateful. That's important because under the ACL if something is supplied which doesn't work, then the customer is entitled to their money back (irrespective of any terms of sale).  I'm sure you have a similar law in the US.

Please note that there will be costs involved in the proceedings, which I will be claiming from Microsoft.

It may be that an email like that has some trigger words which route the email to a human with some authority to approve a refund.  Obviously the wording needs to be changed for other countries of purchase.  Within a few hours I got a reply saying that my purchase money would be refunded, and I received the money back a few hours after that.

Since I still want to purchase MSFS 2020, and some people report that it works OK, I shall wait for the next update and then start again with the ordinary version.  I made the mistake before of pre-ordering (this ate into my 14 day refund start date) and purchasing the premium version.

Hi Jeremy, who did you deal with? I applied for a refund and got a standard no, because it was over the 14-days. I am thinking of raising a formal complaint and wondered if you had a contact address you have been dealing with? Another option could be set up a post to ask for all those who are having the same problem (I suspect there could be 100s) to join together to fight MS for a refund and/or a social media campaign to alert people that this game is flawed - thoughts? Graham