Hi John
Thanks for your reply but I did check that I had the right driver in "Device Management". It's the driver from NVidia which says that it is OK for MS Flight Simulator 2020, that is 452.06. As you say, in device management there are a few other numbers
added, but it is definitely the right driver. I reloaded it direct from NVidia just to make sure.
Thanks JustFly2020 for the ideas - I tried them all and got a little further into the game (able to switch off vsync), but then it crashed again and I couldn't go any further.
Here is an update about my request for a refund so that others are aware of the miserly and monopolistic approach taken by Microsoft.
Microsoft have a policy that you can automatically get your money back after 14 days.
My dates are:
10 August 2020 - pre-order
18 August 2020 - download (on launch of product)
30 August 2020 - rejection and request for refund
That's 12 days on my reckoning.
But trying to save a few dollars, Microsoft are saying it's 20 days because the 14 days starts on the date of pre-order.
When does the 14 days start?
I think the 14 days starts on the date of download or at least on the date of first availability. That seems to accord much better with legal principles concerning warranties and consumer law.
The terms and conditions of the policy here do not say one way or the other:
https://support.xbox.com/help/subscriptions-billing/buy-games-apps/digital-game-purchase-refund-terms
This has been a most frustrating experience and this is just adding insult to injury.