Further Details Needed
To enable someone to help, please say which version of Windows Live Mail you have.
To find the Windows Live Mail program version and build, open Windows Live Mail. Then, with the program displayed on the screen, do the following on the keyboard -
1. Press: Alt+F
2. Press: B
And say which e-mail service you use: e.g. Hotmail, Gmail, etc.
And describe what you were doing when the problem arose, and give the full text of any error message displayed, including the error number (an 8-digit number). The error number identifies the exact error that is occurring, and is usually essential for solving your problem.
Please note that if you are running any other e-mail program such as Outlook, Outlook on the web, or Mail for Windows 10, I only use Windows Live Mail so can't help with those.