Cannot switch Teams-Accounts on Linux

Hans 11 Reputation points
2021-04-19T10:25:20.753+00:00

Setup
My organisation has two Teams-domains for the users - in one I have full rights, i.e., can create channels etc, and in the other I am a guest (another usergroup has full rights in this domain). For each domain I have a distinct account, and I can normally easily switch between them.

Problem
Since last week I am unable to switch between the two accounts on Linux. When selecting the account for the guest-domain, the Teams client restarts, but with the same account. However, sometimes it briefly starts with the account I want to switch to before restarting in the other account.

Attempted Solutions
I also have a Windows machine where everything works flawlessly. The web-client under Linux works as well. Therefore, I think it is a problem with the client. I tried reinstalling, with no success.

Edit:
System
Elementary OS 5.1 (based on Ubuntu 18.04) with Teams 1.4.00.7556 (64-Bit).

Microsoft 365 and Office | Skype for Business | Linux
Microsoft 365 and Office | Skype for Business | Linux

A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.

7 answers

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  1. Sharon Zhao-MSFT 25,776 Reputation points Microsoft External Staff
    2021-04-20T01:35:27.42+00:00

    @Hans ,

    I reproduced the steps in Ubuntu 20 with Teams version 1.4.00.7556(64-bit). The result is the same.

    We will work on this problem. Any update I will share with you here.

    Thanks for your understanding and patience.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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    1 person found this answer helpful.
  2. NV 26 Reputation points
    2021-05-25T09:18:49.34+00:00

    I confirm this bug happening in the past 2 weeks or so.

    I'm on x64 Ubuntu 20.04.2 LTS and using the latest Microsoft Teams Version 1.4.00.7556 (64-bit).

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  3. Dylan McConnell 1 Reputation point
    2021-08-02T02:10:51.973+00:00

    Can also confirm this is an issue at the moment for me too:

    x64 Ubuntu 20.04.2 LTS and Microsoft Teams Version 1.4.00.13653 (64-bit).

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  4. Doron F 1 Reputation point
    2021-08-04T16:58:31.163+00:00

    Microsoft engineers are aware of this behavior.
    Investigation of a solution in a future release is underway.
    There is no ETA that we can publish, currently.
    If the "workaround" published on June 7 is viable, affected users are welcome to use that.
    Microsoft's position on this is that anyone requiring this feature, until a permanent solution is released, is welcome to either use the Teams web application in a supported browser or either Windows or Mac versions of the desktop client.
    Thank you.

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  5. Baton Grajqevci 1 Reputation point
    2021-08-31T10:03:30.303+00:00

    Same story here, is there any update on it or is it even coming sooner or later?

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