Message says "The Microsoft account doesn't exist. Enter a different account or get a new one."

S. Lenear 111 Reputation points
2021-04-07T23:57:25.717+00:00

I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do?

By the way, I have no idea what I'm supposed to enter in the "Tags" field below. There is nothing that tells me what types of things I can enter. That is frustrating because the field is required.

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups

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  1. Anonymous
    2021-04-08T00:38:27.037+00:00

    Something here may help.
    https://practicalhost.zendesk.com/hc/en-us/articles/360027315731-Microsoft-account-association-issues

    --please don't forget to Accept as answer if the reply is helpful--

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  2. Teemo Tang 11,581 Reputation points
    2021-04-08T01:34:49.273+00:00

    Try to use a local account for login, then go to Settings > Accounts > Your info (in some versions, it may be under Email & accounts instead).
    Select Sign in with a Microsoft account instead, enter your Microsoft account credential for switching.

    The error "Microsoft Account does not exist" usually means:

    The person is logging in using an Alias. If the user renamed the affected email address into a new account, the original account will become an Alias. Thus logging in using the original account (Alias) will trigger the system to prompt the user that it does not exist. The solution is to log in using the new account.
    The person mistyped the email address. Retyped the correct email address.
    The person did not access the account (WITH A BROWSER) within 365 days. The account will be deleted permanently in the system due to inactivity. You may recreate the account as a new account if it is still available.

    In addition, Visit Microsoft account website to verify your account.
    https://account.microsoft.com/
    Ask for help from Microsoft account support here:
    https://support.microsoft.com/en-us/account-and-billing?ui=en-US&rs=en-US&ad=US

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  3. Anonymous
    2021-04-08T13:29:06.583+00:00

    Any progress or updates?

    --please don't forget to Accept as answer if the reply is helpful--

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  4. Trey Fleming 11 Reputation points
    2021-10-21T15:27:18.283+00:00

    I am having the same issue. I have followed all of the advice above with no luck.

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  5. Silvio Basilis 16 Reputation points
    2021-11-23T17:33:55.113+00:00

    I've been searching the same answer, it looks like you need to add the user as a Work or School account.

    In order to do that, follow the steps in this link.

    https://learn.microsoft.com/en-us/microsoft-365/business-video/connect?view=o365-worldwide

    Hope this helps!

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