Message says "The Microsoft account doesn't exist. Enter a different account or get a new one."

S. Lenear 111 Reputation points
2021-04-07T23:57:25.717+00:00

I am trying to sign in to a new computer using my Microsoft account. I know the account is valid because it is the same one I am using in this forum. But, I get a message saying "The Microsoft account doesn't exist. Enter a different account or get a new one." What do I do?

By the way, I have no idea what I'm supposed to enter in the "Tags" field below. There is nothing that tells me what types of things I can enter. That is frustrating because the field is required.

Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups

29 answers

Sort by: Newest
  1. glome hi 6 Reputation points
    2022-04-21T04:05:40.943+00:00

    I have the same problem, I don't know how to fix it

    Was this answer helpful?

    1 person found this answer helpful.

  2. Nathan McClure 41 Reputation points
    2022-02-20T21:14:52.32+00:00

    Same problem. Just got a Business Standard license, can't login to Windows using the domain mail account I created for myself.

    Surely you're able to preserve the Windows 10 Pro license that's embedded on the board and just allow for sign in. I want to move away from using my Outlook.com address and use my Business domain one.

    Please advise.

    176193-image.png

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments

  3. Anthony Ramirez 6 Reputation points
    2022-01-29T15:31:43.903+00:00

    Trying all of these fixes and nothing. This might be the most annoying MS error of all time. I go into my settings and I'm staring straight at my "WORK" account but it is telling me that I can't log in with a work or school account on this device.

    Was this answer helpful?

    1 person found this answer helpful.

  4. Eoin Oliver 1 Reputation point
    2021-12-09T14:30:25.993+00:00

    This is a source of great frustration for me now on two new computers. It leaves us feeling pretty insecure and it's a Microsoft product not working with another Microsoft product. This is BS

    Was this answer helpful?


  5. Silvio Basilis 16 Reputation points
    2021-11-23T17:33:55.113+00:00

    I've been searching the same answer, it looks like you need to add the user as a Work or School account.

    In order to do that, follow the steps in this link.

    https://learn.microsoft.com/en-us/microsoft-365/business-video/connect?view=o365-worldwide

    Hope this helps!

    Was this answer helpful?

    5 people found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.