MIcrosoft Jigsaw

Great good you got the gold back and it shows which puzzles you have completed. So you are now mostly OK. That post was strange. Requesting to know how many collections were missing etc. As you say most people will have no idea how much gold and how many collections they have. I am still locked on the old version and I won't update till I have finished all my current collections. Still no word as to whether the problem has been corrected or whether if I now update I will end up in the same situation as you.

Looks like I got my gold bars back (not sure how many I had before this happened). I did repurchase the puzzle I was working on. It did show the puzzles I had completed in the collection so I was able to continue where I left off.

Yes, I hear your pain.

Thanks for the information.  It shows that I hadn't done anything wrong as it was a software error in the update.  I didn't see any credits given back as I had many collections.  Instead of the credit, I would really like the particular puzzle that I was working on.  It was the 9th puzzle of a 10 puzzle collection.  A 600 piece puzzle that I had been working on for 2 days.  I don't intend to buy that collection back again and start over. 

I would really like back all the hours I spent trying to determine where my puzzle was and how to get access to it.  All the hours trying to contact Microsoft and then trying to convince the people that I finally reached that it wasn't a problem with my computer or a bad download, but some problem with the update that should have been uncovered during the testing of the update.  I finally told the last person that I reached to just tell the software developers about the problem and I would just download a new collection to spend my time doing some puzzles instead of wasting it on this problem.

Hi again did you see this on their facebook page:

Hi All! We are sorry you've encountered an error in your game upon game update. All missing collections should have been credited back in gold so that you can repurchase them with the credit. If you were not credited gold for your missing collections, please email casualgamessupport@microsoft.com so our team can help further. Thank you!

Evidently you should have had credits for your missing puzzles. Did you get that?