MIcrosoft Jigsaw

Same problem with a variance.  Update of version on Thursday Aug 13. Next day I had lost half my gold bars (from 410,000) and 39 collections (from 55).  Also of the remaining 16 collections all activity had gone.  Talked to Microsoft team member but no solution from them.  I enjoy playing the puzzles and know exactly which ones are completed and I still have so many gold bars that I don't mind replacing lost collections.  BUT IT IS FRUSTRATING.  I sympathise with those who have laid out cash and encounter this problem.  It may relate to cloud storage and updates to local drive activity. (since collections are all available on line when not connected to internet.)  Don't know if this issue will ever be addressed by Microsoft.

Keep on enjoying anyway.

I've had the premium for years now and just got through renewing my prescription for another year last month.  I've had this problem with Microsoft jigsaw for about six months now.  I haven't had any luck trying to get this problem resolved.  I haven't had any luck contacting Microsoft about the issue.  A lot of people are having the same problem.  Like you and I, many of them have paid for the premium and not getting any enjoyment out of the game.  Its is like stealing your money.

I do not have a problem like that.  The points go up for each puzzle that I complete.  I do not have the premium service.

Me too,  This is nuts. I paid for premium and now this happens.  It stays on the first page , says I have 1500 points and will go no further.  How do we contact Micosoft to get them to fix. I have the same version you do.

Good question, as mine did not update when everyone else was getting the trouble with the 2 version. I actually went into MS Store App and disabled automatic updates to prevent me getting the faulty version. I am staying on 1.9 till I have finished all my existing Jigsaw collections.

However I did notice  - on the top right is a down arrow with a number by it showing the updates available. Also if you click on the three dots next to it, it lists your Apps and whether updates are available. Interestingly Jigsaw is not listed in mine presumably why I managed to avoid the recent shambles. If yours shows you should be able to click update to get the latest version.

Strangely if I click on installed Apps on the right hand side Jigsaw is there but no means of updating. I suspect I will have to uninstall (from Add remove programs) when I want to upgrade and then re download it.

Hope this helps you