MIcrosoft Jigsaw

For me, all my puzzle's and points are there. The problem for me is that the game will not load. At other times it will freeze up and nothing will work. Some times, after trying several times, it will fully load and I can work the puzzle. Then if I try to open another one, all that I get is a black screen and a circle of white dot's. I have done other work on the PC leaving the black screen up and it has gone for over 20 minutes and it is still there!

That is all any of us can do.  And still enjoy doing the puzzles.

I agree it was annoying, but I am just moving on, downloading new collections and doing the puzzles.

From other posts it would seem that this started with an update earlier this year.  I had no problem then.  This last update caused the issue.  I realized later that although I had been left with 16 collections all activity in those collections had been erased.  In effect all of my activity over the last couple of years had been deleted.  Although I enjoy doing the puzzles it is annoying to have all past records arbitrarily deleted.  Microsoft team is useless in dealing with this.

Yes this is really FRUSTRATING. I've got 2,175,080 gold bars, so you can see how long I've been playing the puzzles.  The last few days I've been able to keep playing the puzzle I had purchased with gold bars, but today it and other puzzles I've purchased in the past does not show up at all, not even in puzzle collections to purchase.  This has been going on for months now.  Jigsaw Puzzle has always worked great up until several months back.  You think Microsoft and Xbox would be more concerned about these issues and promptly resolve them. 

I've been told the same thing about being related to cloud storage and updates to local drive activity.  

 My feeling is more to do with Microsoft and Xbox not coordinating with each other on  updates.  Who Knows!!!