MIcrosoft Jigsaw

I have not noticed any benefit from the update.  To be honest I didn't even know there had been one until the jigsaw motif on my toolbar changed.  I do find things slower, particularly the daily puzzles.

Thanks for reply. It's odd that some people are only just now running into problems. I have probably got 20 or 30 partly completed collections as I like to swap between subjects, so it will be a long time before I complete them all. I may not bother upgrading at all. I can still 'buy' new collections and I'm not sure what features the latest update gives me over the old one.

I had many old collections that I didn't get back, but I usually finished a collection before getting another one.  The only one that I was looking for was the one that I was working on.  I was on the next to last puzzle, but I gave up trying to get it back and I wasn't going to download it again, because I was almost finished with it.  

Since I have many bars, I haven't been keeping track of them.  So I may have gotten bars for the collections that I lost.  I get many more bars completing the puzzles in a collection, than I spent to get the collection.

I have never tried to get the old version back .  I agree with your intention of completing your current collection before getting the latest version.  I'm in the US.

Interestingly I am still on the pre-problem  version 1.9.1911 and am having no problem at all. I intended staying on this till i finish all my current collections but was under the impression that people had got their bars and collections back. As this doesn't seem to be the case it looks like I'll be staying on this version indefinitely. Some people seem to think this is a 'cloud' problem but doesn't explain how my version is still working perfectly. I am in the UK, I wonder if from here we are using a different server or something. I'd like to know if anyone having problems is also in the UK. I feel for those of you who are paying for the premium version. I have the free one so don't feel I could kick up too much fuss if i got a version that didn't work. I'd be demanding my money back otherwise. I certainly wouldn't resubscribe. Out of interest has anyone tried to get an old version of the software?

Occasionally a puzzle doesn't load, but I then get out and try again which works.  I don't see any of the other problems that you have.