No I didn't. I just downloaded a new collection so I can keep doing puzzles. I have plenty of points to use and doing the puzzles in a collection gives me more points then I spent. I've spent enough time on this problem.
MIcrosoft Jigsaw
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Anonymous
Starting middle of last week, I can no longer access many of the puzzles that I have downloaded. The new Microsoft Jigsaw screen only shows two of my many puzzle folders. I can not even get to the puzzles that I downloaded last week that I am currently working on. I am using Windows 10 on a desktop computer.
Windows for home | Windows 10 | Microsoft Store
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Anonymous
2020-05-30T15:24:39+00:00 -
Anonymous
2020-05-30T15:15:54+00:00 For now since I have been doing Microsoft Jigsaw for many years, I have plenty of points to use. So I will download new collections to do more puzzles. I typically collect many more points in one collection that I use,
I can keep doing this.
I managed to speak with someone at Microsoft by following the instructions that I found on Google as shown below. Not that did much good. I finally got a person who said they would send my comments to the development team.
"If you need to contact a live person in Microsoft customer service you need to dial 1-877-696-7786. This number is available 24 hours a day. To speak with a live agent, you need to press 3 at the first prompt, then press 6 at the second prompt and press 6 at the third."
Good luck as it isn't easy to talk to someone.
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Anonymous
2020-05-30T14:27:00+00:00 Did you try doing a system restore to a previous restore point? I am not sure if this rolls back Apps but it is worth a try. If you can get back to the working version and then switch of automatic updates in Store it would keep you going for a while. You would have to remember to check store for other updates occasionally
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Anonymous
2020-05-30T13:06:15+00:00 Hopefully you will be able to avoid this issues. I still haven't been able to contact anyone at Microsoft yet. Still looking on how to do that as I'm coming up for renewal on my premium this next month and I certainty don't want this issue for another year.
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Anonymous
2020-05-30T09:33:19+00:00 Yes as I said it would appear updates are rolled out in different areas on different dates. I have just gone and changed my App settings in Store to 'do not update' and will leave it like that until this is resolved. I didn't realise when you said you could download more collections and have them appear and the scroll bar come back that you were being charged for them - that's outrageous even if it is only free points they are charged.
Hopefully more people who are experiencing problems will also notify Microsoft (I'm not sure I would even know how to go about that) but I am not confident that they will correct it anytime soon as I suspect it is mostly used as a free version.