KMODE EXCEPTION NOT HANDLED

This is unacceptable this is a brand new omen pc i should bot he having this issue i spent over a grand for this pc i am not happy

I'm not happy either and am in the same boat, with a brand new PC that cost over $1000.

However the problem on my new PC is not caused by HP or the hardware. It is caused by Microsoft  Windows, since it happens whenever I use Windows to start an update of Windows, on software that was freshly installed by Windows on the PC. The PC hardware was running fine for over a month, before Windows started having this problem. The Windows software was running fine for over a month, before it started having this problem, evidently caused by some recent Windows update(s).

In theory, other people should be able to reproduce the problem on new PC's by following the steps I described above. In theory it should not be limited to HP machines. Hopefully it won't affect older PC's but at this point that's not guaranteed, since it may depend on how Microsoft Windows performs new updates on older PC's.

I plan to call Microsoft and HP today, to report the problem in person on the phone.

Phil

The bottom line is this is a Microsoft issue and they should take the initiative to stop the Blue Screen Errors and stop crashing system once and for all. It's frustrating that we have to spend thousand of combined hours trying to find a solution and fix the blue screen issues from time to time. Let's start a movement and ask @satyanadella to fix the problem. Please twit or re-twit as much as possible and hopefully Microsoft will take priority on resolving the blue screen issues.

https://twitter.com/stevechan69/status/1263839514402881537

Dear Mr. Nadella

@satyanadella

, You have done a tremendous job for #Microsoft. Please do one more thing and stop the #BlueScreen Errors like #KMODE. Try to find a way to stop the conflicts/issues/process/apps and report the issue but don't crash the system. #STOPBLUESCREEN

Earlier today I spent about 90 minutes on the phone with a Microsoft Technical Support person named Krishna. He was very patient and helpful, and was able to see the Windows history on my PC showing that it had failed to install KB2267602. He checked and found that KB2267602 is no longer available from Microsoft - apparently Microsoft has realized KB2267602 doesn't install correctly, and removed it. He wanted to perform more tests, but my PC started having Kmode exceptions about as fast as I could logon to Windows after each restart -- apparently it was trying to automatically perform system maintenance and load KB2267602 each time it restarted.

Using my other, older PC, he downloaded a new copy of Windows 10 to a USB drive for me. I then did a fresh install of Windows 10 to the new PC, and so far it has run fine. I can now perform system maintenance and install Windows updates, without Kmode exceptions, although the updates installed so far only date to January 2020. Hopefully, the PC won't later run into problems installing more current updates. Maybe my new PC will now run reliably for the next several years, like my older PC. (Knock on wood.)

My suggestion for people currently having Kmode exceptions is to call Microsoft technical support at 1-877-696-7786 and ask them to see if your PC failed to install KB2267602, which may have caused a Kmode exception, and ask for help installing a new copy of Windows 10. It helps to be as friendly and patient as possible during the phone call.

I agree that Microsoft should take the initiative to stop the Blue Screen errors, and suggested this to Krishna. Of course, he couldn't say when this larger problem might be fixed. Spamming Nadella might help, or the spam tweets might be ignored... Individual conversations during phone calls may eventually have more effect.

Good Luck, everyone!

Phil

Same but i have incounterd multiple errors but this is most common so i recently built a new pc and it has now let me use my 2 working hdd i tried reformatting the hdd but still no luck:(