I have no restore point so I think I'm stuck.
Windows 10 Ent. Update Feature 2004 Bluetooth issues
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
i am having a trouble with windows 10 ent version 2004 when using a Microsoft Bluetooth mouse ???? as i am having a Microsoft Sculpt Bluetooth mouse and just keeps disconnecting also i have a WiFi and Bluetooth card 7260AC and fully updated.
is there any list for the supported Microsoft Bluetooth mouses or supposed any Microsoft Bluetooth mouse should work.
Thanks
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
60 answers
Sort by: Newest
-
Anonymous
2020-08-04T21:46:58+00:00 -
Anonymous
2020-08-04T20:45:56+00:00 Lenovo X1 Extreme. Logitech MX Anywhere 2 BT mouse. Same issue. Mouse dies randomly and stays dead for 20-30 seconds. I simply don't understand how it is possible for Microsoft to re-introduce a problem like this.
No changes to any 'Allow computer to turn off this device to save power' solves my problem.
-
Anonymous
2020-08-04T20:14:34+00:00 Try looking under Human Interface Devices in the Device Manager and you should find Bluetooth items with the same setting "Allow computer to turn off this device to save power" that you can uncheck. I did it, and it seems to have solved the issue in version 2004. Then again, it's only been 30 minutes, so we'll see in the long run.
-
Anonymous
2020-08-02T01:25:18+00:00 Hi Ed,
I'm no Windows expert but I think you have to have a system restore point set up and go back to the restore point before updating to the version of Windows that caused the issue.
Cheers Jeff
-
Anonymous
2020-08-02T01:15:36+00:00 In my case it didn't. How can i restore a previous build? It may be the only way to consistently use my Bluetooth mouse without those annoying freezes.