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I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:
Seems like all sorts of applications and OS features won't remember my username/passwords anymore.
I wasn't having any of these issues before the update.
I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.
It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.
I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.
Anyone have an idea what could be going on here?
Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update 2/8/21
This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).
I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).
Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.
February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)
Thank you. I did install the latest version of Powershell, and ran the command again. No error code, just a new prompt. I assume that this means that neither HP nor Carbonite nor something else was triggering a malfunction. The journey continues . . .
I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:
Seems like all sorts of applications and OS features won't remember my username/passwords anymore.
- Every time I log in I have to sign into both one drive personal and one drive business.
- Outlook keeps asking me to log into my office365 every few hours.
- Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
- Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
- Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
- probably some stuff I can't recall right now.
I wasn't having any of these issues before the update.
I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.
It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.
I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.
Anyone have an idea what could be going on here?
Thanks!
To summarise what worked for me with Outlook 2007:
2 x non UEFI machines - delete all accounts, all settings. Start from scratch, re-entering everything, passwords and all. Outlook worked without issue on 2004 (19041 - all sub builds).
UEFI machine - disabled Safe Boot. No issues after I did this.
No need to hunt for scheduled tasks using the powershell script for me. (I did this for interest after I'd sorted it and did find the HP thing. Will never know if it would have cured the problem. Disabling Safe Boot did.)
Maybe I was lucky. Please try these two solutions and feed back to the forum.
This issue has become way over complicated in my opinion.
Good luck y'all
Cheers - Keith
I tried to to do the 2004 update twice in the last few months. Logon problems both times. So I backed it out. I just updated to 20H2. The login problem is gone. This new version seems very fast an I have not found any other problems caused by it.
