Systemwide password amnesia (v2004 build 19041.173)

Anonymous
2020-04-10T20:46:55+00:00

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

  • Every time I log in I have to sign into both one drive personal and one drive business.
  • Outlook keeps asking me to log into my office365 every few hours.
  • Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
  • Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
  • Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
  • probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-10-12T21:28:18+00:00

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

Was this answer helpful?

9 people found this answer helpful.
0 comments
Answer accepted by question author
Sumit 44,306 Reputation points Volunteer Moderator
2021-02-10T03:14:41+00:00

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Was this answer helpful?

3 people found this answer helpful.
0 comments

335 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-11-13T23:17:32+00:00

    AndreyK02, yes, I have done it as administrator and not as administrator. The result similarly unsatisfying, but nevertheless different. When not using as administrator, it gives not response at all, but returns back to a prompt.

    Was this answer helpful?

    0 comments
  2. Sumit 44,306 Reputation points Volunteer Moderator
    2020-11-14T02:50:04+00:00

    Seems like some Powershell files are missing on your PC.

    Can you please install PS 7.1 and see if the same error message is thrown?

    Get PowerShell - Microsoft Store en-IN

    ERROR_FILE_NOT_FOUND winerror.h

    The system cannot find the file specified.

    8 matches found for "0x80070002"

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-11-14T17:20:06+00:00

    Just an FYI.  This still needs to be fixed.  After installing an update a few weeks back the amnesia issue was hitting almost every program I logged into.  I then backed off to the previous Windows update (1990?).  Based upon a number of responses in this blog I tried again to update Windows software.  I then followed the instructions provided relative to finding the appropriate scheduled task item and disabling it. Indications initially were that the problem was resolved.  After installing the "Feature update to Windows 10, version 2004" on Nov 11, the problem came back for a couple of areas/programs.  I power down my Windows machine every night.   In Outlook every morning I have to log into both of my Google accounts.  This is not required in my Comcast accounts.  Quicken also requires a new log in everyday.  Luckily this usually only happens once per day, not to frustrating.    I have run the process to verify the HP scheduled task is disabled and it is.

    Was this answer helpful?

    0 comments