I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Before the upgrade to v2004 and after, I've been signed in to Windows using my Microsoft Account instead of a Local Account and I've having this problem with credentials occasionally lost after a reboot. Any suggestions?

All PCs still working properly after switching to MS Account. Please don’t scary me. Do you have your Microsoft account in well condition? Password expiration or another inhibition? Try to sign in to https://account.microsoft.com/ On the first screen … There is a third white block with your registered devices. Do you see your PC in this list? If you click on this Devices block, then you will see registration wizard for your related accessories. (I don't know it.) But all our PCs have been registered automatically from the Windows accounts dialog.

Yes, my MS acct is in good condition with my devices registered properly. I even tried changing my User acct back to a Local acct and the problem is the same. It doesn't seem to make a difference whether I'm logged in to Windows with my MS acct or with a Local acct. Either way, some Credentials are sporadically lost after a reboot and some even lost while doing nothing. I created a new User acct (Local) on my PC and so far it doesn't seem to have the problem, but its hard to say because the problem is sporadic. I'm now suspecting my User acct profile was corrupted during the upgrade to v2004 (which SFC & DISM didn't fix) and I'm now searching for how to recreate my User acct profile.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-06-20T18:11:35+00:00

Before the upgrade to v2004 and after, I've been signed in to Windows using my Microsoft Account instead of a Local Account and I've having this problem with credentials occasionally lost after a reboot. Any suggestions?
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Anonymous

2020-06-21T07:08:27+00:00

All PCs still working properly after switching to MS Account.

Please don’t scary me.

Do you have your Microsoft account in well condition?

Password expiration or another inhibition?

Try to sign in to https://account.microsoft.com/

On the first screen … There is a third white block with your registered devices.

Do you see your PC in this list?

If you click on this Devices block, then you will see registration wizard for your related accessories. (I don't know it.)

But all our PCs have been registered automatically from the Windows accounts dialog.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2020-06-21T13:19:30+00:00

Yes, my MS acct is in good condition with my devices registered properly.

I even tried changing my User acct back to a Local acct and the problem is the same. It doesn't seem to make a difference whether I'm logged in to Windows with my MS acct or with a Local acct. Either way, some Credentials are sporadically lost after a reboot and some even lost while doing nothing.

I created a new User acct (Local) on my PC and so far it doesn't seem to have the problem, but its hard to say because the problem is sporadic. I'm now suspecting my User acct profile was corrupted during the upgrade to v2004 (which SFC & DISM didn't fix) and I'm now searching for how to recreate my User acct profile.
Was this answer helpful?

0 comments No comments