I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Talked to tech support for the fifth time. The technician insisted that he fixed the problem, because he changed a port number in Outlook, and was thereafter able to send and receive a test message. I explained to him that I go through this 40-50 times a day, but he just kept saying: "Look, it's working." Anything to get the customer off the phone, and claim that the problem is resolved. But people have long memories about these things, and companies that are unresponsive to their customers ultimately lose their foothold in the market. The number of hours of productive time that I have lost over the last month is staggering.

Microsoft sadly is an absolute fail on this issue. I'm a member of AskWoody (formerly Langla List / Windows Secrets) and asked there for assistance too. Woody himself has posted it now on the main page. There is some new information there - nothing revolutionary but apparently MS is well aware of this issue. Sounds like the tech you had simply wanted you to go away. https://www.askwoody.com/2020/win10-version-2004-systemwide-password-amnesia/

Thank you. I wanted this to work so badly, but the problem remains. MS needs to address.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,316 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-09-20T18:17:28+00:00

Talked to tech support for the fifth time. The technician insisted that he fixed the problem, because he changed a port number in Outlook, and was thereafter able to send and receive a test message. I explained to him that I go through this 40-50 times a day, but he just kept saying: "Look, it's working." Anything to get the customer off the phone, and claim that the problem is resolved. But people have long memories about these things, and companies that are unresponsive to their customers ultimately lose their foothold in the market. The number of hours of productive time that I have lost over the last month is staggering.
Was this answer helpful?

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Anonymous

2020-09-20T18:29:27+00:00

Microsoft sadly is an absolute fail on this issue. I'm a member of AskWoody (formerly Langla List / Windows Secrets) and asked there for assistance too. Woody himself has posted it now on the main page. There is some new information there - nothing revolutionary but apparently MS is well aware of this issue. Sounds like the tech you had simply wanted you to go away.

https://www.askwoody.com/2020/win10-version-2004-systemwide-password-amnesia/
Was this answer helpful?

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Anonymous

2020-09-20T19:18:28+00:00

Thank you. I wanted this to work so badly, but the problem remains. MS needs to address.
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