I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

After reading your statement about Credential Manager I looked into mine and I found hardly anything in the Windows settings. Is that possibly the whole crux of the problem? None of the apps I have problems with as it relates to PWs and other credentials not being retained is listed in the Credential Manager. My issues are mainly with the local Outlook Gmail and Windows Mail Gmail. Windows Mail Gmail complains about credentials needing updating every time after a restart. And I don't even use it. However, the fields of the windows prompting me for userId and PW already contain the proper data so I only have to select next. The local Outlook Gmail has a similar problem requiring also PW every time after a restart but the app also crashes after about an hour requiring the PW again. The field of the Google windows prompting me for the PW are empty! Other apps that require everything and have empty fields for userid and PW are any of the Adobe CC apps when run for the 1st time after restart.

having same problem with my desktop ...my laptop is ok...

This is what finally worked for me (after trying everything else on this forum and other forums): Close all programs Open Credential Manager and delete ALL credentials (web and Windows) Go to Settings - Accounts and choose to login with a Microsoft Account instead Choose PIN, restart computer, login with your Microsoft account Open Credential Manager and again delete ALL credentials Open up the apps you use (Outlook, etc.) and sign in. Also open up Chrome (or your preferred browser) and sign in to everything you are usually signed in to. Open Credential Manager and there should be a bunch of passwords under Windows now Restart Login with your Microsoft Account again Open Credential Manager and make sure the credentials are still there Open your apps and browser and make sure you are still logged in Go to Settings - Accounts and choose to login with a local account instead Put in a password and restart Login with your local account Check to make sure you are still signed in to everything Reboot again to verify and you are done

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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335 additional answers

Anonymous

2020-08-14T16:52:47+00:00

After reading your statement about Credential Manager I looked into mine and I found hardly anything in the Windows settings. Is that possibly the whole crux of the problem?

None of the apps I have problems with as it relates to PWs and other credentials not being retained is listed in the Credential Manager.

My issues are mainly with the local Outlook Gmail and Windows Mail Gmail.

Windows Mail Gmail complains about credentials needing updating every time after a restart. And I don't even use it. However, the fields of the windows prompting me for userId and PW already contain the proper data so I only have to select next.

The local Outlook Gmail has a similar problem requiring also PW every time after a restart but the app also crashes after about an hour requiring the PW again. The field of the Google windows prompting me for the PW are empty!

Other apps that require everything and have empty fields for userid and PW are any of the Adobe CC apps when run for the 1st time after restart.
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Anonymous

2020-08-14T21:03:55+00:00

having same problem with my desktop ...my laptop is ok...
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Anonymous

2020-08-18T01:07:59+00:00
This is what finally worked for me (after trying everything else on this forum and other forums):
1. Close all programs
2. Open Credential Manager and delete ALL credentials (web and Windows)
3. Go to Settings - Accounts and choose to login with a Microsoft Account instead
4. Choose PIN, restart computer, login with your Microsoft account
5. Open Credential Manager and again delete ALL credentials
6. Open up the apps you use (Outlook, etc.) and sign in. Also open up Chrome (or your preferred browser) and sign in to everything you are usually signed in to.
7. Open Credential Manager and there should be a bunch of passwords under Windows now
8. Restart
9. Login with your Microsoft Account again
10. Open Credential Manager and make sure the credentials are still there
11. Open your apps and browser and make sure you are still logged in
12. Go to Settings - Accounts and choose to login with a local account instead
13. Put in a password and restart
14. Login with your local account
15. Check to make sure you are still signed in to everything
16. Reboot again to verify and you are done
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5 people found this answer helpful.

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