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I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:
Seems like all sorts of applications and OS features won't remember my username/passwords anymore.
I wasn't having any of these issues before the update.
I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.
It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.
I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.
Anyone have an idea what could be going on here?
Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Update 2/8/21
This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).
I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).
Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.
February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)
Here's a question:
If I sign on to my local computer using the Microsoft account but my internet is down or Microsoft is down, can I get access to my passwords?
Len
Hello Len,
Yes.
Whenever I do a total clean install, I always proceed Offline and with a local account. Set my preferences, put the system Online.
I then use an app, usually Feedback Hub, sign into my MS account, and allow all other apps to use the same sign-in. I still remain on a local account but have full MS account services, including Edge favorites, passwords, etc. They sync up on all devices. Hope that clears things for you.
Regards,
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I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:
Seems like all sorts of applications and OS features won't remember my username/passwords anymore.
- Every time I log in I have to sign into both one drive personal and one drive business.
- Outlook keeps asking me to log into my office365 every few hours.
- Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
- Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
- Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
- probably some stuff I can't recall right now.
I wasn't having any of these issues before the update.
I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.
It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.
I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.
Anyone have an idea what could be going on here?
Thanks!
I also was having same issue , upgraded to 2004 from 1909 update issue started , roll back to 1909 again it got solved .
After i planned a clean install of windows the issue was there , did installation on 3 times on my pc and on other colleagues PC also , Issue was there same as previous no change.
Later i found out that , the installation method i followed UEFI, was causing this issue as some of my colleagues already running this update( their installation was in Legacy ) was having no issue , only those who were running this build in UEFI was having this password amnesia .
Now my PC working fine . Awaiting a fix from Microsoft .
