I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I did all of the proposed fixes, including the creation of a new user profile, but the problems came back (but not immediately). Don't know what to do, other than prostrate myself before the almighty Microsoft and pray for a solution to come down from the heavens.

Sorry, but these steps do neither address nor resolve the real problems. MS has to address fundamental issues that go way beyond these steps. E.g. Local Outlook Gmail continues to request PWs and crashes after a short while requiring to go thru that process again. Windows Mail loses Gmail account info and needs to be updated again and again. Many other apps continue to require sign-in although the sign-in info is there, just not pulled up. It is not consistent. Some apps show their sign-in window with all the info shown and only need to be accepted, others require typing in the PWs, and some require typing in everything. Something got screwed up very, very badly.

Does this work? [FIX] Windows 10 2004 forget passwords after every restart - Your Windows Guide (yourwindowsguide.com) No, this doesn't always work. Two systems we were having issues with were completely different. One local only account and one had MS account login. We attempted both ways and even creating new user accounts on computer and issue still happened. As others posted it appeared to work for a few reboots, but after additional reboots and unspecified time passwords were forgot and requested again. It seems that we attempt a repair at the end of the day and the next morning the computer is forgetful again. Also had an attempt consider renaming the NGC folder C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ Inside that, rename the folder NGC to NGC.old then close the File Explorer. Other support agent also suggested: Sign out to every account under Word --> Account. Close all the Office apps. Disconnect all accounts under Start menu --> Settings --> Accounts --> Access work or school. Clear all the Microsoft credentials under Start menu --> Control Panel --> Credential Manager --> Windows Credentials. Cleans the computer by going to Start menu --> Disk Cleanup --> Run as administrator --> Check everything --> OK --> Clean. Restart the computer - It might takes more time since the cleaning tool does clean the failed updates. Open any Office app and sign in to the user's account under File --> Account. None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password. Support agent also said the fix should be coming in the 20H2 update, but many insiders that have installed that seem to still be having issues.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,316 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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335 additional answers

Anonymous

2020-10-08T15:35:43+00:00

I did all of the proposed fixes, including the creation of a new user profile, but the problems came back (but not immediately). Don't know what to do, other than prostrate myself before the almighty Microsoft and pray for a solution to come down from the heavens.
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Anonymous

2020-10-08T14:31:10+00:00

Sorry, but these steps do neither address nor resolve the real problems. MS has to address fundamental issues that go way beyond these steps.

E.g. Local Outlook Gmail continues to request PWs and crashes after a short while requiring to go thru that process again. Windows Mail loses Gmail account info and needs to be updated again and again. Many other apps continue to require sign-in although the sign-in info is there, just not pulled up. It is not consistent. Some apps show their sign-in window with all the info shown and only need to be accepted, others require typing in the PWs, and some require typing in everything.

Something got screwed up very, very badly.
Was this answer helpful?

1 person found this answer helpful.

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Anonymous

2020-10-08T14:14:31+00:00
Does this work?

[FIX] Windows 10 2004 forget passwords after every restart - Your Windows Guide (yourwindowsguide.com)

No, this doesn't always work. Two systems we were having issues with were completely different. One local only account and one had MS account login. We attempted both ways and even creating new user accounts on computer and issue still happened. As others posted it appeared to work for a few reboots, but after additional reboots and unspecified time passwords were forgot and requested again.

It seems that we attempt a repair at the end of the day and the next morning the computer is forgetful again.

Also had an attempt consider renaming the NGC folder

C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\

Inside that, rename the folder NGC to NGC.old then close the File Explorer.

Other support agent also suggested:
1. Sign out to every account under Word --> Account.
2. Close all the Office apps.
3. Disconnect all accounts under Start menu --> Settings --> Accounts --> Access work or school.
4. Clear all the Microsoft credentials under Start menu --> Control Panel --> Credential Manager --> Windows Credentials.
5. Cleans the computer by going to Start menu --> Disk Cleanup --> Run as administrator --> Check everything --> OK --> Clean.
6. Restart the computer - It might takes more time since the cleaning tool does clean the failed updates.
7. Open any Office app and sign in to the user's account under File --> Account.
None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password.

Support agent also said the fix should be coming in the 20H2 update, but many insiders that have installed that seem to still be having issues.
Was this answer helpful?

0 comments No comments