I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

How did you determine which program was conflicting with Windows 10 2004 to cause your Password Amnesia? I'm also on build 19041.329 with the recent June Update and I'm having various problems with saved credentials. For example, the email passwords I've entered into my Outlook 2019 work for days but after every reboot they only work for about 45 minutes, at which point these passwords simply GO BLANK and have to be manually reentered. This behavior makes me suspect a conflicting program like you discovered. Clearing all the cached entries in the Credential Manager does't solve the problem. Any other suggestions from anyone would be greatly appreciated.

I managed to solve the issue. I first hoped that a fresh install of Windows would solve the problem. This seemed to be the case at first, however at some point when I was reinstalling all my programs, the issue was back again. It turned out that MSI Dragon Center (software that came with my graphics card) was causing this issue in combination with Windows 10 2004. After uninstalling Dragon Center, Windows Credential Manager started working again. Had I known this upfront, then I would not have to reinstall Windows... I hope my experience might help others with a similar issue!

I have exactly the same problem. It started after I updated to Windows 10 2004 (Dutch version). The recent June 2020 patch (KB4557957) did not solve the issue. I am currently on version 19041.329 and the Credential Manager loses stored Windows credentials after each reboot. As a result: Credentials of network shares are lost, so after every reboot I have to provide them again Google Chrome stops syncing; I have to log in to my Google account after a reboot MS Office desktop apps indicate that there is something wrong with my account and require me to log in to my MS account again after each reboot MS Outlook asks me to log in in to my MS accounts Windows notifies me that there is something wrong with my MS accounts, requiring me to provide my passwords again Note that the latter two do not occur after each reboot, but after several at random. I followed the steps in the linked article in WHITE-BOXX's post to no avail. I also created a new (local) Windows account from scratch, but the problem persists. The only two items that are not removed from Windows credentials in Credential Manager are the following two general credentials: virtualapp/didlogical SSO_POP_Device I have no idea what is going on or how to resolve this issue. Hope anyone can help.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-06-17T13:35:43+00:00

How did you determine which program was conflicting with Windows 10 2004 to cause your Password Amnesia?

I'm also on build 19041.329 with the recent June Update and I'm having various problems with saved credentials. For example, the email passwords I've entered into my Outlook 2019 work for days but after every reboot they only work for about 45 minutes, at which point these passwords simply GO BLANK and have to be manually reentered.

This behavior makes me suspect a conflicting program like you discovered.

Clearing all the cached entries in the Credential Manager does't solve the problem.

Any other suggestions from anyone would be greatly appreciated.
Was this answer helpful?

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Anonymous

2020-06-17T11:59:04+00:00

I managed to solve the issue.

I first hoped that a fresh install of Windows would solve the problem. This seemed to be the case at first, however at some point when I was reinstalling all my programs, the issue was back again.

It turned out that MSI Dragon Center (software that came with my graphics card) was causing this issue in combination with Windows 10 2004. After uninstalling Dragon Center, Windows Credential Manager started working again.

Had I known this upfront, then I would not have to reinstall Windows...

I hope my experience might help others with a similar issue!
Was this answer helpful?

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Anonymous

2020-06-12T17:53:55+00:00
I have exactly the same problem. It started after I updated to Windows 10 2004 (Dutch version). The recent June 2020 patch (KB4557957) did not solve the issue.

I am currently on version 19041.329 and the Credential Manager loses stored Windows credentials after each reboot. As a result:
- Credentials of network shares are lost, so after every reboot I have to provide them again
- Google Chrome stops syncing; I have to log in to my Google account after a reboot
- MS Office desktop apps indicate that there is something wrong with my account and require me to log in to my MS account again after each reboot
- MS Outlook asks me to log in in to my MS accounts
- Windows notifies me that there is something wrong with my MS accounts, requiring me to provide my passwords again
Note that the latter two do not occur after each reboot, but after several at random.

I followed the steps in the linked article in WHITE-BOXX's post to no avail.

I also created a new (local) Windows account from scratch, but the problem persists.

The only two items that are not removed from Windows credentials in Credential Manager are the following two general credentials:
- virtualapp/didlogical
- SSO_POP_Device
I have no idea what is going on or how to resolve this issue.

Hope anyone can help.
Was this answer helpful?

2 people found this answer helpful.

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