I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Here's a question: If I sign on to my local computer using the Microsoft account but my internet is down or Microsoft is down, can I get access to my passwords? Len Hello Len, Yes. Whenever I do a total clean install, I always proceed Offline and with a local account. Set my preferences, put the system Online. I then use an app, usually Feedback Hub, sign into my MS account, and allow all other apps to use the same sign-in. I still remain on a local account but have full MS account services, including Edge favorites, passwords, etc. They sync up on all devices. Hope that clears things for you. Regards,

It seems like, starting with Windows 10 version 2004, that the new rule from "Big Brother" is to always sign-in with an MS acct. Maybe it should have been called Windows 10 version 1984 😊 My credentials are working perfectly today, but I haven't tried changing back to a local acct yet. My biggest complaint is how it sporadically failed. It should be more user-friendly with error messages or simply not work at all, which would have saved many hours of troubleshooting. The lockout scenario you envision in your question may be what happened to me. I was signed in with my MS acct, but my Credential Manager was acting as if I was signed in with a local acct. It wasn't until I changed to a local acct and then BACK to my MS acct that my Credential Manager started working correctly.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

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Johnny55 5,155 Reputation points Volunteer Moderator

2020-06-23T17:47:41+00:00

Here's a question:

If I sign on to my local computer using the Microsoft account but my internet is down or Microsoft is down, can I get access to my passwords?

Len

Hello Len,

Yes.

Whenever I do a total clean install, I always proceed Offline and with a local account. Set my preferences, put the system Online.

I then use an app, usually Feedback Hub, sign into my MS account, and allow all other apps to use the same sign-in. I still remain on a local account but have full MS account services, including Edge favorites, passwords, etc. They sync up on all devices. Hope that clears things for you.

Regards,
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Anonymous

2020-06-23T15:34:58+00:00

It seems like, starting with Windows 10 version 2004, that the new rule from "Big Brother" is to always sign-in with an MS acct. Maybe it should have been called Windows 10 version 1984 😊

My credentials are working perfectly today, but I haven't tried changing back to a local acct yet.

My biggest complaint is how it sporadically failed. It should be more user-friendly with error messages or simply not work at all, which would have saved many hours of troubleshooting.

The lockout scenario you envision in your question may be what happened to me. I was signed in with my MS acct, but my Credential Manager was acting as if I was signed in with a local acct. It wasn't until I changed to a local acct and then BACK to my MS acct that my Credential Manager started working correctly.
Was this answer helpful?

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