I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I can confirm that this is the "FIX" for the issue reported. As usual, with Microsoft, there is denial of a problem, then reboot your system with nothing running (safe mode), then uninstall all third party software, etc., etc. I have been wrestling with the problem of Windows 10 2004 forgetting all of my system-wide passwords since I upgraded. I have returned to the previous version twice. I have tried sfc /scannow and the DISM repair tool .... neither reported any errors. I have ripped out what little hair I have left. Microsoft told me it wasn't an issue....just run while connected to my Microsoft account. I.DON'T.WANT.TO.RUN.MY.ENTIRE.PC.ACCOUNT/SOFTWARE.WHILE.CONNECTED.TO.MICROSOFT!! I want to run with my LOCAL account. Then, THIS young lady saved the day..... Her original post may be found here: https://support.google.com/chrome/thread/50327847?hl=en&msgid=54934983 The fix is as follows. I have confirmed that this works, I just have no idea why it fixes the problem. I am on my third day of running Windows 10 2004 with my LOCAL account and absolutely no issues. Quoting from her post: "After the Windows 2004 update, I was logged out of my email, and apps, so I had to sign back in with usernames and passwords every time, but I found the fix! Go to start...then settings...then accounts...then sign-in options...then require sign is checked NEVER...then at bottom of same page, restart app is ON...then both privacy questions are ON. Bingo!! FINISHED! Restart computer and your good to go.." Everyone should thank HER...not me...

Took a whole day for me to figure out what's happening too. Can't believe Microsoft didn't fix this until now!! I am going back to v1909.

Try this... go to Setting > Accounts > Your Info. if you are signed in with a Microsoft account, then click on "sign in with a local account instead". and then you can choose to leave it as local account, or sign back in to the Microsoft account.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-08-04T13:32:40+00:00

I can confirm that this is the "FIX" for the issue reported. As usual, with Microsoft, there is denial of a problem, then reboot your system with nothing running (safe mode), then uninstall all third party software, etc., etc. I have been wrestling with the problem of Windows 10 2004 forgetting all of my system-wide passwords since I upgraded. I have returned to the previous version twice. I have tried sfc /scannow and the DISM repair tool .... neither reported any errors. I have ripped out what little hair I have left. Microsoft told me it wasn't an issue....just run while connected to my Microsoft account. I.DON'T.WANT.TO.RUN.MY.ENTIRE.PC.ACCOUNT/SOFTWARE.WHILE.CONNECTED.TO.MICROSOFT!!

I want to run with my LOCAL account.

Then, THIS young lady saved the day.....

Her original post may be found here:

https://support.google.com/chrome/thread/50327847?hl=en&msgid=54934983

The fix is as follows. I have confirmed that this works, I just have no idea why it fixes the problem. I am on my third day of running Windows 10 2004 with my LOCAL account and absolutely no issues. Quoting from her post:

"After the Windows 2004 update, I was logged out of my email, and apps, so I had to sign back in with usernames and passwords every time, but I found the fix!

Go to start...then settings...then accounts...then sign-in options...then require sign is checked NEVER...then at bottom of same page, restart app is ON...then both privacy questions are ON.

Bingo!! FINISHED!

Restart computer and your good to go.."

Everyone should thank HER...not me...
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Anonymous

2020-07-01T06:55:36+00:00

Took a whole day for me to figure out what's happening too.

Can't believe Microsoft didn't fix this until now!!

I am going back to v1909.
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Anonymous

2020-07-01T04:16:10+00:00

Try this...

go to Setting > Accounts > Your Info. if you are signed in with a Microsoft account, then click on "sign in with a local account instead". and then you can choose to leave it as local account, or sign back in to the Microsoft account.
Was this answer helpful?

1 person found this answer helpful.

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