Systemwide password amnesia (v2004 build 19041.173)

Anonymous
2020-04-10T20:46:55+00:00

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

  • Every time I log in I have to sign into both one drive personal and one drive business.
  • Outlook keeps asking me to log into my office365 every few hours.
  • Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
  • Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
  • Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
  • probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-12T21:28:18+00:00

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Sumit 44,306 Reputation points Volunteer Moderator
2021-02-10T03:14:41+00:00

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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  1. Anonymous
    2020-10-20T15:52:19+00:00

    This appears to have fixed my problem. I was hesitant to mess with the registry, but desperate times call for desperate measures. 

    This is all pretty amusing. Imagine if General Motors sold several hundred or thousands of cars that stopped working every 20 minutes or so. The driver could then try a sequence of knob pulls and button pushes, and then after a restart, the car would run for another 5 to 30 minutes. GM would then direct these owners to a webpage where the owners could collectively try to figure out the problem themselves, because in this scenario, GM doesn't give a **** about the owners and their problems. This situation would not exist anywhere except in the monopolistic software industry. Threaten to go to Linux? Please.

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  2. Anonymous
    2020-10-19T21:01:36+00:00

    None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password.

    Thanks. I would like to do some more investigation.

    • Right-click Start>Windows Powershell(admin). Copy and paste below command
      • Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

    Do you see an app list as an output?

    Edit:16/10/2020. The below fix has worked for most of the users.

    If so, disable the apps in the list you get. (For example, HP Customer participation utility task)

    • Search for Task Scheduler in the start menu.
    • Locate the task in the Window(HP Customer participation).
    • Right-click the task and choose Disable.

    Restart your PC and see if your logins are retained.

    This fix worked for me.  Though the culprit task was not HP, it was Caboniteupdate.exe.

    Thanks for the solve!!

    MR

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  3. Anonymous
    2020-10-19T20:54:31+00:00

    Thank you for this fix.  I went through the process prior to upgrading to the new OS level.  I found the offending task and disabled it.  After installing the 2004 version everything appears to be working as expected.

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