I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Many thanks to all who contributed, you've de-stressed me at last, and I'm very grateful for such an excellent service. Glad that my answer was able to help you, Robert 😊

I too had this problem (Chrome passwords kept disappearing and cookies and cache kept getting cleared) and wrote in this morning about it and had a reply immediately (from Paulo GM) with the above instructions. I followed these instructions and YES it worked!!!! The problem was indeed with the HP Customer Participation task. After carrying out the instructions and re-starting my PC I did however get asked for all my email account passwords again and had the pop-up message saying that my Microsoft account needed attention (which as it turned out it didn't!!). However, all of my passwords had magically returned AND the cookies and cache HAD NOT been cleared. Just to confirm that all was well after this I re-started again and everything had returned to 'normal'. Many thanks to all who contributed, you've de-stressed me at last, and I'm very grateful for such an excellent service.

Not to be synical, but I wouldn't hold my breath with regards to expecting Microsoft to solve it in the October update. But we'll probably get new, shiny functions in Edge. That allways seems to be a priority...

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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335 additional answers

Sumit 44,306 Reputation points Volunteer Moderator

2020-10-19T15:27:34+00:00

Many thanks to all who contributed, you've de-stressed me at last, and I'm very grateful for such an excellent service.

Glad that my answer was able to help you, Robert 😊
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Anonymous

2020-10-19T14:18:11+00:00

I too had this problem (Chrome passwords kept disappearing and cookies and cache kept getting cleared) and wrote in this morning about it and had a reply immediately (from Paulo GM) with the above instructions. I followed these instructions and YES it worked!!!! The problem was indeed with the HP Customer Participation task. After carrying out the instructions and re-starting my PC I did however get asked for all my email account passwords again and had the pop-up message saying that my Microsoft account needed attention (which as it turned out it didn't!!). However, all of my passwords had magically returned AND the cookies and cache HAD NOT been cleared. Just to confirm that all was well after this I re-started again and everything had returned to 'normal'.

Many thanks to all who contributed, you've de-stressed me at last, and I'm very grateful for such an excellent service.
Was this answer helpful?

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Anonymous

2020-10-19T06:41:58+00:00

Not to be synical, but I wouldn't hold my breath with regards to expecting Microsoft to solve it in the October update. But we'll probably get new, shiny functions in Edge. That allways seems to be a priority...
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