I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

During searching the solution, I've performed clean windows install. Without any bloatware. The problem is - windows is losing master key for its encrypted storage, where cookies, passwords, wifi credentials, etc is stored. You may recreate this storage https://habr.com/ru/post/514582/ (in russian), however it helps for a couple days/hours/reboots only. People telling, using the microsoft account instead of local one, solves the problem.

The instructions provided by Sumit -Insider MVP WORKS ! I found a HP customer participation task scheduled and deleted it. Ran the 2004 update this morning and so far all passwords remembered. Thank you very much Sumit and iFiredog who found this circumvention. This is what makes these community forums the best. MS pull your finger out and get this fixed proper. :) I have also shared the circumvention with ASKWOODY forum where this issue was highlighted on the main page. None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password. Thanks. I would like to do some more investigation. Right-click Start>Windows Powershell(admin). Copy and paste below command Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } Do you see an app list as an output? Edit:16/10/2020. The below fix has worked for most of the users. If so, disable the apps in the list you get. (For example, HP Customer participation utility task) Search for Task Scheduler in the start menu. Locate the task in the Window(HP Customer participation). Right-click the task and choose Disable. Restart your PC and see if your logins are retained.

I have the same problem. Removed all HP printers and there are no task scheduled entries. The problem persists though. But something interesting happened yesterday: I have Outlook with 8 email accounts. Usually, when the passwords are "forgotten", I first get error message from Outlook and then when i check the accounts settings, it is either that the password fields are empty or they are not not (so i can still see the "******"). As Outlook cant download messages in both cases, I restart it and after the restart, the password fields are ALWAYS empty. So I have no choice, but to re-enter them again. Yesterday, after outlook stopped downloading, I opened the accounts setting of my first account in the row (I do not remember whether the password field was empty or was showing starts****) and clicked <test account settings...>. To my surprise the result was ok, showing a test message was sent and connection established. Then I closed the settings window and tried downloading all messages again, but no, only errors appeared for all of the accounts. Then i re-started Outlook, it couldn't connect (as expected) so i checked the accounts setting - all password fields were empty, as expected. Instead of re-entering the passwords again as usual, as it was too late, I closed Outlook and went to bed. This morning, I launched Outlook and oh miracle.... ALL accounts worked and had their passports fields filled, EXCEPT the first account in the row that i did the <test accounts setting...> yesterday. Any ideas?

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,316 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-10-16T13:51:00+00:00

During searching the solution, I've performed clean windows install. Without any bloatware. The problem is - windows is losing master key for its encrypted storage, where cookies, passwords, wifi credentials, etc is stored.

You may recreate this storage https://habr.com/ru/post/514582/ (in russian), however it helps for a couple days/hours/reboots only.

People telling, using the microsoft account instead of local one, solves the problem.
Was this answer helpful?

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Anonymous

2020-10-16T12:45:19+00:00
The instructions provided by Sumit -Insider MVP WORKS !

I found a HP customer participation task scheduled and deleted it. Ran the 2004 update this morning and so far all passwords remembered.

Thank you very much Sumit and iFiredog who found this circumvention.

This is what makes these community forums the best. MS pull your finger out and get this fixed proper. :)

I have also shared the circumvention with ASKWOODY forum where this issue was highlighted on the main page.
None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password.

Thanks. I would like to do some more investigation.

Right-click Start>Windows Powershell(admin). Copy and paste below command

Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Do you see an app list as an output?

Edit:16/10/2020. The below fix has worked for most of the users.

If so, disable the apps in the list you get. (For example, HP Customer participation utility task)

Search for Task Scheduler in the start menu.

Locate the task in the Window(HP Customer participation).

Right-click the task and choose Disable.

Restart your PC and see if your logins are retained.
Was this answer helpful?

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Anonymous

2020-10-16T08:38:35+00:00

I have the same problem. Removed all HP printers and there are no task scheduled entries. The problem persists though.

But something interesting happened yesterday:

I have Outlook with 8 email accounts. Usually, when the passwords are "forgotten", I first get error message from Outlook and then when i check the accounts settings, it is either that the password fields are empty or they are not not (so i can still see the "******"). As Outlook cant download messages in both cases, I restart it and after the restart, the password fields are ALWAYS empty. So I have no choice, but to re-enter them again.

Yesterday, after outlook stopped downloading, I opened the accounts setting of my first account in the row (I do not remember whether the password field was empty or was showing starts****) and clicked <test account settings...>. To my surprise the result was ok, showing a test message was sent and connection established. Then I closed the settings window and tried downloading all messages again, but no, only errors appeared for all of the accounts. Then i re-started Outlook, it couldn't connect (as expected) so i checked the accounts setting - all password fields were empty, as expected. Instead of re-entering the passwords again as usual, as it was too late, I closed Outlook and went to bed. This morning, I launched Outlook and oh miracle.... ALL accounts worked and had their passports fields filled, EXCEPT the first account in the row that i did the <test accounts setting...> yesterday.

Any ideas?
Was this answer helpful?

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