I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Johnny, Thanks for the recommendations. The sequence: sfc /scannow Dism /Online /Cleanup-Image /RestoreHealth fixed my issue too. My guess is that "sfc /scannow" was not needed since it reported NO errors. Len

No, I don't think that's right... You could try MS Tech again if it's something you don't have to pay for (or have already paid). There are similar complaints in the Windows Feedback Hub. I suspect it's rare enough Microsoft isn't going to hold back the updates until (if ever) it's fixed. Based on what's been previously suggested, it may be fixable by doing a reset or creating a new user profile. I'd recommend you do an image backup of your (main) drive using windows backup so you can restore your system if necessary. Then you can either do a reset (which will require reinstalling all programs) or a more conservative approach would be to make a new user account for yourself and migrate your files from the original account to the new one. Depending on how you installed your applications, you may or may not have to reinstall some of them. You will have to reset any custom settings, etc. Or if you have the option you could try to restore the previous version then wait a couple of months before trying again. Maybe by then they'll have fixed this issue. Good luck and let me know how it turns out. My systems aren't receiving the update yet, but I had hoped maybe this would have already been fixed. Too much of an optimist I see...

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-06-19T15:36:24+00:00

Johnny,

Thanks for the recommendations.

The sequence:

sfc /scannow

Dism /Online /Cleanup-Image /RestoreHealth

fixed my issue too.

My guess is that "sfc /scannow" was not needed since it reported NO errors.

Len
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Anonymous

2020-06-01T22:14:14+00:00

No, I don't think that's right... You could try MS Tech again if it's something you don't have to pay for (or have already paid). There are similar complaints in the Windows Feedback Hub. I suspect it's rare enough Microsoft isn't going to hold back the updates until (if ever) it's fixed.

Based on what's been previously suggested, it may be fixable by doing a reset or creating a new user profile. I'd recommend you do an image backup of your (main) drive using windows backup so you can restore your system if necessary. Then you can either do a reset (which will require reinstalling all programs) or a more conservative approach would be to make a new user account for yourself and migrate your files from the original account to the new one. Depending on how you installed your applications, you may or may not have to reinstall some of them. You will have to reset any custom settings, etc.

Or if you have the option you could try to restore the previous version then wait a couple of months before trying again. Maybe by then they'll have fixed this issue.

Good luck and let me know how it turns out. My systems aren't receiving the update yet, but I had hoped maybe this would have already been fixed. Too much of an optimist I see...
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