Systemwide password amnesia (v2004 build 19041.173)

Anonymous
2020-04-10T20:46:55+00:00

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

  • Every time I log in I have to sign into both one drive personal and one drive business.
  • Outlook keeps asking me to log into my office365 every few hours.
  • Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
  • Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
  • Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
  • probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-10-12T21:28:18+00:00

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Sumit 44,316 Reputation points Volunteer Moderator
2021-02-10T03:14:41+00:00

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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  1. Anonymous
    2020-10-13T19:04:30+00:00

    Hopefully this new info helps the developers find the root cause and fix the actual issue.

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  2. Anonymous
    2020-10-13T18:56:19+00:00

    I'm confused.   So is this issue with amnesia and windows credential manager caused by HP tasks that are scheduled?  

    It is a bug in Windows 10 2004.

    That particular HP task just triggers it.

    I tend to agree with this statement. Disabling the HP task or changing how it runs doesn't fix the underlying bug, it just seems that the HP task is one such service which triggers the credentials issue. I'm guessing there are many others. 

    Personally, I also had the HP driver task. I have disabled it completely. Installed the latest patch updates. And restarted Windows. 

    Happy to say that my credentials survived the restart. Which they don't normally do.

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  3. Anonymous
    2020-10-13T18:23:46+00:00

    I just ran the patch update today (10/13/2020). No help.

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