Systemwide password amnesia (v2004 build 19041.173)

Anonymous
2020-04-10T20:46:55+00:00

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

  • Every time I log in I have to sign into both one drive personal and one drive business.
  • Outlook keeps asking me to log into my office365 every few hours.
  • Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
  • Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
  • Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
  • probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-10-12T21:28:18+00:00

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Sumit 44,316 Reputation points Volunteer Moderator
2021-02-10T03:14:41+00:00

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

  • Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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  1. Anonymous
    2020-10-13T18:05:56+00:00

    I'm confused.   So is this issue with amnesia and windows credential manager caused by HP tasks that are scheduled?

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  2. Anonymous
    2020-10-13T17:00:06+00:00

    Here is mine:

    HPCustParticipation HP Color LaserJet Pro M478f-9f

    And I don't want to jinx it but my system has been working normally the last 3 days. Can't explain it.

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  3. Anonymous
    2020-10-13T16:51:04+00:00

    @Bama2112, I think what Sumit was getting to was the investigation in this Chromium bug thread, 

    https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90.  

    <snip>

    An Outlook MVP shared this to me today so I am interested to know if it helps in your case.

    @Gabriel & @Sumit - I removed the HP from scheduler and rebooted several times. Seems to have been able to survive several reboots (usually after about 4-5 reboots something would ask for password again or OneDrive would fail to connect on boot). So maybe a good sign.

    Also noticed 2 windows Updates were installed today (KB4576945 & KB4577063). OS Build is now 19041.546 (Win 10 Pro 2004). 

    Will have to check the system tomorrow. Normally even reboots during the day did not trigger the password loss, but overnight would cause next day boot to have password issues for Office 365 items (OneDrive, Office 365 Account, and Outlook).

    Thanks for the help/ideas on this. Hopefully an interesting work around. Yet again HP strikes issues on systems.

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