I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Well it worked for me, but I agree it may not work for you. I tried more than the 8th method. Before I tried previous ones which didn't apparently solved the problem. But may be this started to reset some things, that made the 8th method successful. When applying such steps, it may resets some internal "parameters" that get corrupted, and for others the extent of the corruption may be beyond certain methods. I agree with you that the real problem is the one that make them become corrupt. Did you read the latest post I did in reply to Joakim. My first post mentioned that my problem was solved when applying the 8th method. But I forgot to explain how and which of the other methods I applied before, without success. I agree that situation is extremely annoying and frsutrating. I've been annoyed with that more than a month. The problem didn't happen yet after applying the latest Windows version, which means that the bug may be not obvious to track. It seems to me that the problem became to appears after I activatedtwo factor authentification, for different services, through either Microsoft Authentificator or Google Authentificator Apps. May be this also happened when I played with Synchronisation between devices in Edge. But devices were the same long before I played with the switches and are still the same.

I did all of the proposed fixes, including the creation of a new user profile, but the problems came back (but not immediately). Don't know what to do, other than prostrate myself before the almighty Microsoft and pray for a solution to come down from the heavens.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,316 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-10-08T18:36:13+00:00

Well it worked for me, but I agree it may not work for you. I tried more than the 8th method. Before I tried previous ones which didn't apparently solved the problem. But may be this started to reset some things, that made the 8th method successful.

When applying such steps, it may resets some internal "parameters" that get corrupted, and for others the extent of the corruption may be beyond certain methods.

I agree with you that the real problem is the one that make them become corrupt. Did you read the latest post I did in reply to Joakim. My first post mentioned that my problem was solved when applying the 8th method. But I forgot to explain how and which of the other methods I applied before, without success.

I agree that situation is extremely annoying and frsutrating. I've been annoyed with that more than a month. The problem didn't happen yet after applying the latest Windows version, which means that the bug may be not obvious to track.

It seems to me that the problem became to appears after I activatedtwo factor authentification, for different services, through either Microsoft Authentificator or Google Authentificator Apps. May be this also happened when I played with Synchronisation between devices in Edge.

But devices were the same long before I played with the switches and are still the same.
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Anonymous

2020-10-08T15:35:43+00:00

I did all of the proposed fixes, including the creation of a new user profile, but the problems came back (but not immediately). Don't know what to do, other than prostrate myself before the almighty Microsoft and pray for a solution to come down from the heavens.
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