I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Yeah, so, FINALLY managed to get the latest build in from the Insider beta channel. Makes no difference what so ever... To be honest, I'm more beginning to lean towards it being an issue with Trusted Platform Module... And that makes me even more depressed...

I'm really surprised how Microsoft has responded to this issue. Obviously it's impacting many people and no official statement on the problem.

After spending several days trouble shooting between Office 365 and Windows Update support this has indeed been deemed a "bug"/issue in 2004 update and a fix is said to be in the works for release in the October update. Took the two several attempts to get the actual truth about this being a known bug, but once they were all looking at the same online links (similar to this story post) they all concur that there was an issue and somebody was already working on the fix. Just nobody had flagged it with the right information for most support techs to be able to reference the issue. Sadly, I still don't even know a bug number as the reps were not willing to give that information to have it posted in the wild. This isn't helping the 100% fail rate we've had in our system updates. Stopped updating client computers to the latest update to avoid this problem. Some of you that have had success with some work arounds we attempted and had mixed success, but after 5 days most problems returned. As many expected on here it impacts more often when you do NOT have a Microsoft account logging into the system, but even switching to MS account doesn't always FIX the situation, but did seem to resolve for limited time. As soon as returned to local only log-in the problem returned within 48 hours of normal use and reboots. A few work arounds we attempted fixed the issue for about 12 hours, but after 2nd reboot within that time the problem returned. We couldn't get logged into Office 365 Business accounts and also impacted Chrome password manager, Edge password manager, and Remote Desktop credentials. Hopefully the fix will be out sooner than mid Oct and hopefully it will be wide spread fix, but not holding my breath at this point. I just wished some users had spoken up sooner for us as they were already beyond the 10 day rollback so they weren't able to be fixed without Windows install of 1909 version and then selective updates. Some that were still within the rollback period did roll back with success.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-09-25T14:23:18+00:00

Yeah, so, FINALLY managed to get the latest build in from the Insider beta channel. Makes no difference what so ever... To be honest, I'm more beginning to lean towards it being an issue with Trusted Platform Module... And that makes me even more depressed...
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Anonymous

2020-09-24T19:08:58+00:00

I'm really surprised how Microsoft has responded to this issue. Obviously it's impacting many people and no official statement on the problem.
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Anonymous

2020-09-24T16:36:05+00:00

After spending several days trouble shooting between Office 365 and Windows Update support this has indeed been deemed a "bug"/issue in 2004 update and a fix is said to be in the works for release in the October update. Took the two several attempts to get the actual truth about this being a known bug, but once they were all looking at the same online links (similar to this story post) they all concur that there was an issue and somebody was already working on the fix. Just nobody had flagged it with the right information for most support techs to be able to reference the issue. Sadly, I still don't even know a bug number as the reps were not willing to give that information to have it posted in the wild.

This isn't helping the 100% fail rate we've had in our system updates. Stopped updating client computers to the latest update to avoid this problem. Some of you that have had success with some work arounds we attempted and had mixed success, but after 5 days most problems returned.

As many expected on here it impacts more often when you do NOT have a Microsoft account logging into the system, but even switching to MS account doesn't always FIX the situation, but did seem to resolve for limited time. As soon as returned to local only log-in the problem returned within 48 hours of normal use and reboots.

A few work arounds we attempted fixed the issue for about 12 hours, but after 2nd reboot within that time the problem returned. We couldn't get logged into Office 365 Business accounts and also impacted Chrome password manager, Edge password manager, and Remote Desktop credentials.

Hopefully the fix will be out sooner than mid Oct and hopefully it will be wide spread fix, but not holding my breath at this point. I just wished some users had spoken up sooner for us as they were already beyond the 10 day rollback so they weren't able to be fixed without Windows install of 1909 version and then selective updates. Some that were still within the rollback period did roll back with success.
Was this answer helpful?

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