I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password. Thanks. Try the following: Right-click Start>Windows Powershell(admin). Copy and paste below command Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } Note the app names you get as an output. Disable the apps you noted by running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below: Search for Task Scheduler in the start menu. Locate the task in the Window(HP Customer participation/Carbonite). Right-click the task and choose Disable . Restart your PC and your logins would be retained. Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler. Disabling the tasks would not affect anything on your computer, though. The issue would be likely fixed in a future update. Appreciate your patience. Edit:16/10/2020. Answer explained in detail. Edit:08/11/2020: Edited to Improve clarity. Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90 Having tried the fix above I have had some success. It seems to have fixed the problem with my Google Account, after shutting down and starting again that was fine and is syncing. Facebook stays logged in as well now, so that's good. BUT it has not fixed the issues with Outlook or Microsoft Account - they both still gin out and I need to log in again. So it was a 50% success, 50 % failure. Any further information/suggestions greatly received. Thanks

I have exactly the same problem. It started after I updated to Windows 10 2004 (Dutch version). The recent June 2020 patch (KB4557957) did not solve the issue. I am currently on version 19041.329 and the Credential Manager loses stored Windows credentials after each reboot. As a result: Credentials of network shares are lost, so after every reboot I have to provide them again Google Chrome stops syncing; I have to log in to my Google account after a reboot MS Office desktop apps indicate that there is something wrong with my account and require me to log in to my MS account again after each reboot MS Outlook asks me to log in in to my MS accounts Windows notifies me that there is something wrong with my MS accounts, requiring me to provide my passwords again Note that the latter two do not occur after each reboot, but after several at random. I followed the steps in the linked article in WHITE-BOXX's post to no avail. I also created a new (local) Windows account from scratch, but the problem persists. The only two items that are not removed from Windows credentials in Credential Manager are the following two general credentials: virtualapp/didlogical SSO_POP_Device I have no idea what is going on or how to resolve this issue. Hope anyone can help.

I think you're right. I suspect I'd never get that thing functioning right again. Fortunately, I have a daily backup to a windows server so I just restored my system to a few days back prior to updating windows or having driver issues and now everything seems to be working properly again. I'll see if I can update without issues when the next version is officially released. Otherwise, I guess it'll need a clean install. Thanks!

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-12-08T16:52:49+00:00
None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password.

Thanks. Try the following:

Right-click Start>Windows Powershell(admin). Copy and paste below command

Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Note the app names you get as an output.

Disable the apps you noted by running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below:

Search for Task Scheduler in the start menu.

Locate the task in the Window(HP Customer participation/Carbonite).

Right-click the task and choose Disable.

Restart your PC and your logins would be retained.

Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler. Disabling the tasks would not affect anything on your computer, though.

The issue would be likely fixed in a future update. Appreciate your patience.

Edit:16/10/2020. Answer explained in detail.

Edit:08/11/2020: Edited to Improve clarity.

Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90
Having tried the fix above I have had some success. It seems to have fixed the problem with my Google Account, after shutting down and starting again that was fine and is syncing. Facebook stays logged in as well now, so that's good. BUT it has not fixed the issues with Outlook or Microsoft Account - they both still gin out and I need to log in again. So it was a 50% success, 50 % failure. Any further information/suggestions greatly received. Thanks
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Anonymous

2020-06-12T17:53:55+00:00
I have exactly the same problem. It started after I updated to Windows 10 2004 (Dutch version). The recent June 2020 patch (KB4557957) did not solve the issue.

I am currently on version 19041.329 and the Credential Manager loses stored Windows credentials after each reboot. As a result:
- Credentials of network shares are lost, so after every reboot I have to provide them again
- Google Chrome stops syncing; I have to log in to my Google account after a reboot
- MS Office desktop apps indicate that there is something wrong with my account and require me to log in to my MS account again after each reboot
- MS Outlook asks me to log in in to my MS accounts
- Windows notifies me that there is something wrong with my MS accounts, requiring me to provide my passwords again
Note that the latter two do not occur after each reboot, but after several at random.

I followed the steps in the linked article in WHITE-BOXX's post to no avail.

I also created a new (local) Windows account from scratch, but the problem persists.

The only two items that are not removed from Windows credentials in Credential Manager are the following two general credentials:
- virtualapp/didlogical
- SSO_POP_Device
I have no idea what is going on or how to resolve this issue.

Hope anyone can help.
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Anonymous

2020-04-11T03:39:00+00:00

I think you're right. I suspect I'd never get that thing functioning right again. Fortunately, I have a daily backup to a windows server so I just restored my system to a few days back prior to updating windows or having driver issues and now everything seems to be working properly again. I'll see if I can update without issues when the next version is officially released. Otherwise, I guess it'll need a clean install.

Thanks!
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2 people found this answer helpful.

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