I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Tired of all these problems and seeing that the degradation of my PC was increasing, especially with Outlook, I have chosen to do a new and clean installation of windows and eliminating all the previous content. Thanks Microsoft.

This is the annoying part of modern "customer service". "-Here's a forum for you guys so you users can figura out a solution together, we just take your money for our product." I guess this is not a HUGE problem, the outcry on the internet isn't as big as you could expect, but the issue in it self is huge. We have a number of customers who have the issue, but one in particular has issues that are insane. Each and every time he starts his computer, all systems he uses consider it beeing a now one, or at least he's user profile to be new. He has to log into his Adobe account since his Adobe products all of a sudden are unlicensed. His digital bank ID is not working anymore and he has to order a new one from his bank. He has issues with softwares he uses to do taxes for his customes. His bookkeeping system refuses his connection to the online data bases, and he has to reconfirm which means that he gets a confirmation email from the system owners. Which in itself is a smaller problem, but since he logs into his customers accounts, the mails go through them and he has to call somone there to get the link or code or what ever it is. And then of course it is the relentless password questioning from Outlook for his email accounts, described of him as an average of 20-30 times an hour. Come on Microsoft, at least give us an official statement about this, that you know about the issue, that you're working on it and if you have an expected date for a patch. This is giving the customer in the exaple above returning migrains and me a severe ulcer.........

I am having the same problem. It has caused much grief and frustration. It seems Microsoft is not very supportive as well. For something I pay for I am not getting any customer service and there seems to be no accountability on Microsoft's part to fix my PC Operations that they broke. It is too late to go back to a restore point so I'll wait and see if they come up with a fix. One thing for sure, I know all my passwords off by heart. Heaven knows I plugged them in enough times.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-09-18T07:38:26+00:00

Tired of all these problems and seeing that the degradation of my PC was increasing, especially with Outlook, I have chosen to do a new and clean installation of windows and eliminating all the previous content. Thanks Microsoft.
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Anonymous

2020-09-18T04:47:02+00:00

This is the annoying part of modern "customer service". "-Here's a forum for you guys so you users can figura out a solution together, we just take your money for our product."

I guess this is not a HUGE problem, the outcry on the internet isn't as big as you could expect, but the issue in it self is huge. We have a number of customers who have the issue, but one in particular has issues that are insane. Each and every time he starts his computer, all systems he uses consider it beeing a now one, or at least he's user profile to be new. He has to log into his Adobe account since his Adobe products all of a sudden are unlicensed. His digital bank ID is not working anymore and he has to order a new one from his bank. He has issues with softwares he uses to do taxes for his customes. His bookkeeping system refuses his connection to the online data bases, and he has to reconfirm which means that he gets a confirmation email from the system owners. Which in itself is a smaller problem, but since he logs into his customers accounts, the mails go through them and he has to call somone there to get the link or code or what ever it is. And then of course it is the relentless password questioning from Outlook for his email accounts, described of him as an average of 20-30 times an hour.

Come on Microsoft, at least give us an official statement about this, that you know about the issue, that you're working on it and if you have an expected date for a patch. This is giving the customer in the exaple above returning migrains and me a severe ulcer.........
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Anonymous

2020-09-17T14:53:34+00:00

I am having the same problem. It has caused much grief and frustration. It seems Microsoft is not very supportive as well. For something I pay for I am not getting any customer service and there seems to be no accountability on Microsoft's part to fix my PC Operations that they broke. It is too late to go back to a restore point so I'll wait and see if they come up with a fix. One thing for sure, I know all my passwords off by heart. Heaven knows I plugged them in enough times.
Was this answer helpful?

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