I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I have an update on my earlier reply. I indicated that, I my case, the issue with the Credential Manager was related to MSI Dragon Center. However I recently learned that there is a deeper cause. I was using MSI Dragon Center only to control LED lights on my GPU. On every Windows logon Dragon Center applied LED settings. I then ran a scheduled task via Windows' Task Scheduler to stop all Dragon Center services/programs. It appears that the issue may not be related to Dragon Center itself, but to the related task in Task Scheduler. I noticed that whenever I create a task in Task Scheduler using my local Windows account and choose the option 'Do not store password. The task will only have access to local computer resources.', the Credential Manager starts forgetting my stored credentials. The task itself runs fine, by the way. If I opt to save my password in Task Scheduler, then Credential Manager remembers my stored passwords. Not sure whether this helps, but if you are using your own scheduled tasks, this might be worth checking.

The reply by Bil-D above did indeed resolve this issue. Thank you Bil-D!

I have similar issues since updating to Windows 10 Feature Update Version 2004, Outlook forgetting passwords with 3 different email accounts. Also denying access to a shared printer due to credentials not staying. I have deleted credentials from Credential Manager and re inputting, set Credential Manager to Automatic startup, run SFC and DSIM commands. After inputting correct passwords in Outlook Mail setup and testing successfully, they disappear and prompted to enter again after opening Outlook.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-07-31T12:02:42+00:00

I have an update on my earlier reply.

I indicated that, I my case, the issue with the Credential Manager was related to MSI Dragon Center.

However I recently learned that there is a deeper cause.

I was using MSI Dragon Center only to control LED lights on my GPU. On every Windows logon Dragon Center applied LED settings. I then ran a scheduled task via Windows' Task Scheduler to stop all Dragon Center services/programs. It appears that the issue may not be related to Dragon Center itself, but to the related task in Task Scheduler.

I noticed that whenever I create a task in Task Scheduler using my local Windows account and choose the option 'Do not store password. The task will only have access to local computer resources.', the Credential Manager starts forgetting my stored credentials. The task itself runs fine, by the way.

If I opt to save my password in Task Scheduler, then Credential Manager remembers my stored passwords.

Not sure whether this helps, but if you are using your own scheduled tasks, this might be worth checking.
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Anonymous

2020-07-29T23:18:31+00:00

The reply by Bil-D above did indeed resolve this issue. Thank you Bil-D!
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Anonymous

2020-07-28T14:44:03+00:00

I have similar issues since updating to Windows 10 Feature Update Version 2004, Outlook forgetting passwords with 3 different email accounts. Also denying access to a shared printer due to credentials not staying. I have deleted credentials from Credential Manager and re inputting, set Credential Manager to Automatic startup, run SFC and DSIM commands. After inputting correct passwords in Outlook Mail setup and testing successfully, they disappear and prompted to enter again after opening Outlook.
Was this answer helpful?

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