I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Microsoft could care less about this very aggravating situation to probably thousands of users. Have you seen anyone from Microsoft comment here on even acknowledging the issue? NO!

a few weeks ago I ran this procedure: · Right-click Start>Windows Powershell(admin). Copy and paste below command · Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } Note the app names you get as an output. Disable the apps you noted by running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below: · Search for Task Scheduler in the start menu. · Locate the task in the Window(HP Customer participation/Carbonite). · Right-click the task and choose Disable . Restart your PC and your logins would be retained. Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler. Disabling the tasks would not affect anything on your computer, though. The issue would be likely fixed in a future update. Appreciate your patience. Edit:16/10/2020. Answer explained in detail. Edit:08/11/2020: Edited to Improve clarity. Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90 Sumit I eI never went back and tried 2004 again. As stated I installed 20H2 and it worked OK I thought it had fixed the problem. Today I thought my printer/Scanner indicated a scanner problem and I allowed HP to download new software. The logon problem came back after HP was done. I ran the above procedure again to disable HP Customer participation. So far it appears to fix the problem.

Hi, this worked for me too. The original suggestion of disabling the HP task didn't work. I followed the instructions here and my laptop is back to normal after 3 weeks of pulling my hair out. Thank you Paul Mc Nulty and Joh Chi

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-12-04T04:04:26+00:00

Microsoft could care less about this very aggravating situation to probably thousands of users. Have you seen anyone from Microsoft comment here on even acknowledging the issue? NO!
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Anonymous

2020-11-26T03:51:12+00:00

a few weeks ago I ran this procedure:

·         Right-click Start>Windows Powershell(admin). Copy and paste below command

·         Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Note the app namesyou get as an output.

Disable the apps you notedby running the command in the task scheduler. (For example, HP Customer participation utility task, Carbonite, etc). Explanation below:

·         Search for Task Scheduler in the start menu.

·         Locate the taskin the Window(HP Customer participation/Carbonite).

·         Right-click the taskand choose Disable.

Restart your PC and your logins would be retained.

Background: These steps disables the tasks which use S4U, which is the reason for this unexpected logout behavior. In case you need those tasks, make them non-S4U, i.e. enable the "Do not Store password" in the task scheduler.Disabling the tasks would not affect anything on your computer, though.

The issue would be likely fixed in a future update. Appreciate your patience.

Edit:16/10/2020. Answer explained in detail.

Edit:08/11/2020: Edited to Improve clarity.

Source: https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90

Sumit

I eI never went back and tried 2004 again. As stated I installed 20H2 and it worked OK I thought it had fixed the problem. Today I thought my printer/Scanner indicated a scanner problem and I allowed HP to download new software. The logon problem came back after HP was done. I ran the above procedure again to disable HP Customer participation. So far it appears to fix the problem.
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1 person found this answer helpful.

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Anonymous

2020-11-24T13:14:57+00:00

Hi, this worked for me too. The original suggestion of disabling the HP task didn't work. I followed the instructions here and my laptop is back to normal after 3 weeks of pulling my hair out. Thank you Paul Mc Nulty and Joh Chi
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1 person found this answer helpful.

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