I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Make sure you are copying all of the syntax all at one time. When I paste it in Powershell and run it below is what it looks like. Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } You might not need to run Powershell. Most all of the reports I have seen so far are with the " HP Customer participation utility task ". Do these steps and look for that Task and disable it: In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app. Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output. Right-click the task and choose Disable. After you disable the task, restart Windows.

Thank you! It's been 6 months of password hell and persistent googling. Not only a ridiculous obscure bug, but a task that apparently remained long after I'd uninstalled HP printer components.

TY for your response. I have been following this and many other threads since they started and have tried every possible suggestion and nothing has worked. I am having a huge issue because it is happening on 80+ computers in the office, we recently upgraded every computer from scratch with windows 10 pro. Every employee now has to reenter their outlook password about 5-6 times per day and every password to every website, program, network drive, etc.. do not stay i am at a loss and everyone in the company is getting frustrated. The strange part is i have 5 computers at home all with windows 10 pro and the 2004 update and none of them have any issues with passwords that is why i was thinking it was only computers on domain networks because i do have 2 computers off the network in the office and they do not have any issues. I am just so frustrated i don't know what else to try, if it was just me i would deal with it but i have 80+ systems here all with frustrated people..

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

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335 additional answers

Anonymous

2020-11-13T21:35:53+00:00
Make sure you are copying all of the syntax all at one time. When I paste it in Powershell and run it below is what it looks like.

Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

You might not need to run Powershell. Most all of the reports I have seen so far are with the "HP Customer participation utility task". Do these steps and look for that Task and disable it:
1. In the Windows 10 Search box, type Task Scheduler and then open the Task Scheduler app.
2. Locate the task in the Window (HP Customer participation), or other task from the Windows PowerShell output.
3. Right-click the task and choose Disable.
4. After you disable the task, restart Windows.
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Anonymous

2020-11-05T17:02:55+00:00

Thank you! It's been 6 months of password hell and persistent googling. Not only a ridiculous obscure bug, but a task that apparently remained long after I'd uninstalled HP printer components.
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Anonymous

2020-11-03T14:39:36+00:00

TY for your response. I have been following this and many other threads since they started and have tried every possible suggestion and nothing has worked. I am having a huge issue because it is happening on 80+ computers in the office, we recently upgraded every computer from scratch with windows 10 pro. Every employee now has to reenter their outlook password about 5-6 times per day and every password to every website, program, network drive, etc.. do not stay i am at a loss and everyone in the company is getting frustrated. The strange part is i have 5 computers at home all with windows 10 pro and the 2004 update and none of them have any issues with passwords that is why i was thinking it was only computers on domain networks because i do have 2 computers off the network in the office and they do not have any issues.

I am just so frustrated i don't know what else to try, if it was just me i would deal with it but i have 80+ systems here all with frustrated people..
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1 person found this answer helpful.

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