I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

That is indeed good news. Thanks for the update Joanne. Woody's latest update https://www.askwoody.com/ said there were a lot of fixes to fix 2004 issues.

Applied all of the latest Patch Tuesday patches last night. Restarted system and guess what .... no loss of any credentials. Everything continued to work as normal. And is still working. All with a local account. It's only been 12 hours but fingers crossed this is looking promising. I'll provide further feedback over the next few days.

I have a customer who's had this issue for several weeks now. He initially got it on his X1 Carbon, so we re-installed that from scratch. During the time we had it in our shop he used his Surface Pro which is set up exactly the same way, and that went from working fine to being the same way as the X1 Carbon. So whe did a clean install on that as well, and got the issue back on the X1 Carbon. We have since bought him a new computer (think he wanted one anyways) and after using it for a day aprox, the issue is back on that as well... The issue he's facing is Outlook constantly asking for login credentials for his three email accounts (two 365 accounts and one Hotmail) but he also has other issues such as Chrome stopping the sync of settings to his g-mail account, Adobe Acrobat loosing it's activation, digital bank identification turning invalid, login to the financial services he uses online stops working because his machine is no longer validated and some other issues I can't even remember... We also now have som other customers reporting at least very similar issues, so it must clearly be Microsoft who are causing them. I have had it up to here with this issue to the point I get a stommach ache as soon as I see him calling in. So, Microsoft, get your **** together please!!!

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-09-10T11:11:48+00:00

That is indeed good news. Thanks for the update Joanne.

Woody's latest update https://www.askwoody.com/ said there were a lot of fixes to fix 2004 issues.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2020-09-10T09:49:00+00:00

Applied all of the latest Patch Tuesday patches last night. Restarted system and guess what .... no loss of any credentials. Everything continued to work as normal. And is still working. All with a local account. It's only been 12 hours but fingers crossed this is looking promising. I'll provide further feedback over the next few days.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2020-09-09T09:51:29+00:00

I have a customer who's had this issue for several weeks now. He initially got it on his X1 Carbon, so we re-installed that from scratch. During the time we had it in our shop he used his Surface Pro which is set up exactly the same way, and that went from working fine to being the same way as the X1 Carbon. So whe did a clean install on that as well, and got the issue back on the X1 Carbon.

We have since bought him a new computer (think he wanted one anyways) and after using it for a day aprox, the issue is back on that as well...

The issue he's facing is Outlook constantly asking for login credentials for his three email accounts (two 365 accounts and one Hotmail) but he also has other issues such as Chrome stopping the sync of settings to his g-mail account, Adobe Acrobat loosing it's activation, digital bank identification turning invalid, login to the financial services he uses online stops working because his machine is no longer validated and some other issues I can't even remember...

We also now have som other customers reporting at least very similar issues, so it must clearly be Microsoft who are causing them.

I have had it up to here with this issue to the point I get a stommach ache as soon as I see him calling in.

So, Microsoft, get your **** together please!!!
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments