I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

Still having this annoying issue. Moved from 1909 to 2004 just few days ago. Now OS build is 19041.685 After restart I have to login again to OneDrive and Syncplicity desktop client. Very annoying. I don't have this HP Participation something, PC build by my own. Any chance to fix this bug? I think two major updates a year is a mistake. One per year but POLISHED and TESTED. We do not want this "news" and "feature updates" - we want stable system that WORKS!

This bug has been bugging me for months 🤮. Today I found myself out, that the problem is caused by scheduled tasks running with 'run whether use is logged in or not'. And with this knowledge I found this thread. What I found earlier might be of interest here, but might be already reported - I have not read all the post in this thread: The problem is the registry branch: HKEY_LOCAL_MACHINE\SAM\SAM\Domains\Account\Users\0000.... and here the value in 'F' 0000.... represents the user id e.g. 000001F4 The correct id can be found in HKEY_LOCAL_MACHINE\SAM\SAM\Domains\Account\Users\Names[your user name] When running a task with the mentioned setting the (binary) value in 'F' is modified. After this Outlook is unable to retrieve the stored passwords. So export that registry value, and when Outlook asks again for password(s), reimport it, log off and logon again. To ex- and import keys from HKEY_LOCAL_MACHINE\SAM\SAM.... you need the sysinternal tool psexec.exe Start regedit.exe on an elevated command line with this: psexec64.exe -s -i regedit.exe Then you can export the Key To import run psexec64.exe -s -i regedit.exe /s [reg-file you saved] after that log off and log on is required. I would be very grateful if anyone knows a trick to get that working without log off and log on required. What I do not understand: It seems this bug is known by MS since April, why has this not yet been fixed, as this is really a nasty bug and has cost me (and many other people) many many hours and nerves. Hope there'll be a fix soon. Chris

Hi, unfortunately in my case the Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } command, yields nothing. The problem persists, after the PC is shut down for a certain time both OneDrive and Office apps require me to sign in again... essentially at least once every single day. Konrad Check if your DPAPI is broken: https://answers.microsoft.com/en-us/windows/forum/all/data-protection-api-dpapi-seemingly-broken/3f37f1dc-2e74-4ee1-8de8-84a1923082a6

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-12-30T19:23:01+00:00

Still having this annoying issue. Moved from 1909 to 2004 just few days ago. Now OS build is 19041.685

After restart I have to login again to OneDrive and Syncplicity desktop client. Very annoying. I don't have this HP Participation something, PC build by my own. Any chance to fix this bug? I think two major updates a year is a mistake. One per year but POLISHED and TESTED. We do not want this "news" and "feature updates" - we want stable system that WORKS!
Was this answer helpful?

0 comments No comments
Anonymous

2020-12-14T00:34:49+00:00

This bug has been bugging me for months 🤮.

Today I found myself out, that the problem is caused by scheduled tasks running with 'run whether use is logged in or not'. And with this knowledge I found this thread.

What I found earlier might be of interest here, but might be already reported - I have not read all the post in this thread:

The problem is the registry branch:

HKEY_LOCAL_MACHINE\SAM\SAM\Domains\Account\Users\0000....

and here the value in 'F'

0000.... represents the user id e.g. 000001F4

The correct id can be found in HKEY_LOCAL_MACHINE\SAM\SAM\Domains\Account\Users\Names[your user name]

When running a task with the mentioned setting the (binary) value in 'F' is modified. After this Outlook is unable to retrieve the stored passwords.

So export that registry value, and when Outlook asks again for password(s), reimport it, log off and logon again.

To ex- and import keys from HKEY_LOCAL_MACHINE\SAM\SAM.... you need the sysinternal tool psexec.exe

Start regedit.exe on an elevated command line with this:

psexec64.exe -s -i regedit.exe

Then you can export the Key

To import run

psexec64.exe -s -i regedit.exe /s [reg-file you saved]

after that log off and log on is required.

I would be very grateful if anyone knows a trick to get that working without log off and log on required.

What I do not understand:

It seems this bug is known by MS since April, why has this not yet been fixed, as this is really a nasty bug and has cost me (and many other people) many many hours and nerves.

Hope there'll be a fix soon.

Chris
Was this answer helpful?

0 comments No comments
Anonymous

2020-12-13T01:36:35+00:00
Hi,

unfortunately in my case the

Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

command, yields nothing.

The problem persists, after the PC is shut down for a certain time both OneDrive and Office apps require me to sign in again... essentially at least once every single day.

Konrad
Check if your DPAPI is broken: https://answers.microsoft.com/en-us/windows/forum/all/data-protection-api-dpapi-seemingly-broken/3f37f1dc-2e74-4ee1-8de8-84a1923082a6
Was this answer helpful?

0 comments No comments