I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

@Bama2112, I think what Sumit was getting to was the investigation in this Chromium bug thread, https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90 . From that thread you use the PowerShell command to identify Task Scheduler tasks that are triggering the issue and disable them. From the Windows search box put in Task Scheduler and then find the HP task from the PowerShell output and disable it. Then test and see if it helps mitigate the issue. An Outlook MVP shared this to me today so I am interested to know if it helps in your case. Having tried the fix above I have had some success. It seems to have fixed the problem with my Google Account, after shutting down and starting again that was fine and is syncing. Facebook stays logged in as well now, so that's good. BUT it has not fixed the issues with Outlook or Microsoft Account - they both still sign out and I need to log in again. So it was a 50% success, 50 % failure. Any further information/suggestions greatly received. Thanks

JohChi, Yes! I have done the Task Scheduler fix, changing the "Do no store password" and even deleting every task I can. Unfortunately, this still hasn't worked, I wish it had since it has worked for so many. Thanks again for your help P.S. I never had any HP tasks listed since I have never used any of their products on this computer; all other tasks have been treated as outlined above.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

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Answer accepted by question author

Sumit 44,226 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-12-08T16:53:32+00:00

@Bama2112, I think what Sumit was getting to was the investigation in this Chromium bug thread,

https://bugs.chromium.org/p/chromium/issues/detail?id=1069383#c90.

From that thread you use the PowerShell command to identify Task Scheduler tasks that are triggering the issue and disable them. From the Windows search box put in Task Scheduler and then find the HP task from the PowerShell output and disable it. Then test and see if it helps mitigate the issue.

An Outlook MVP shared this to me today so I am interested to know if it helps in your case.

Having tried the fix above I have had some success. It seems to have fixed the problem with my Google Account, after shutting down and starting again that was fine and is syncing. Facebook stays logged in as well now, so that's good. BUT it has not fixed the issues with Outlook or Microsoft Account - they both still sign out and I need to log in again. So it was a 50% success, 50 % failure. Any further information/suggestions greatly received. Thanks
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Anonymous

2020-12-08T13:26:37+00:00

Works for me!
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Anonymous

2020-12-05T18:58:33+00:00

JohChi,

Yes! I have done the Task Scheduler fix, changing the "Do no store password" and even deleting every task I can. Unfortunately, this still hasn't worked, I wish it had since it has worked for so many.

Thanks again for your help

P.S.

I never had any HP tasks listed since I have never used any of their products on this computer; all other tasks have been treated as outlined above.
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