It may be happening on the same HP laptop family, but I just want to clarify, it's a Zoom issue, I don't have any MIC or Speaker issue with WebEx, Teams or Cisco Teams and Jabber.
RSC
Auto muting of sound and microphone at random times when in Zoom
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Anonymous
when in Zoom both the sound and my microphone randomly auto mute. I can unmuted them using f5 and f8 buttons but it will later auto mute again. There appears to be no pattern to the amount of time it stays on. Sometime 1 minutes sometimes as many as 10. I do not use any other meeting platforms so don't know if this is a Zoom problem or a microsoft problem. I am using an HP probook computer that is less than 6 months old. In Microsoft 10 software.
Windows for home | Windows 10 | Performance and system failures
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Anonymous
2020-04-29T14:31:28+00:00 -
Anonymous
2020-04-29T15:52:08+00:00 I have tried all the solutions above, with no luck. Zoom meetings continue to mute my machine (output and input) frequently...on average every 3-5 minutes.
Just yesterday, it muted me 10 seconds into the meeting. That was fun.
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Anonymous
2020-04-29T15:52:41+00:00 It may be happening on the same HP laptop family, but I just want to clarify, it's a Zoom issue, I don't have any MIC or Speaker issue with WebEx, Teams or Cisco Teams and Jabber.
RSC
Agreed. It's ONLY Zoom
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Anonymous
2020-04-29T18:49:54+00:00 Has there been any fix to this? I'm a physician doing telehealth via Zoom. I have an HP ProBook 450 G6 runing Windows 10 Pro v 1909.
Agree only with Zoom.
Agree that after it first happens, it tends to happen at a higher frequency.
Affects both input and output; generally simultaneously, but have had times where only audio input or output were muted.
Going to sell my computer and get a Mac if this continues.
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Anonymous
2020-04-29T19:13:45+00:00 Agreeing with others here I believe the issue is with Zoom. A comment in the below linked thread recommended using headphones to resolve the issue. I understand its not a permanent fix but could be a short term work around.
Link: https://community.spiceworks.com/topic/2261510-laptop-audio-problem-hp-pro-book