Auto muting of sound and microphone at random times when in Zoom

Anonymous
2020-04-10T16:50:59+00:00

when in Zoom both the sound and my microphone randomly auto mute.   I can unmuted them using f5 and f8 buttons but it will later auto mute again.   There appears to be no pattern to the amount of time it stays on.  Sometime 1 minutes sometimes as many as 10.   I do not use any other meeting platforms so don't know if this is a Zoom problem or a microsoft problem.   I am using an HP probook computer that is less than 6 months old.  In Microsoft 10 software.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2021-02-01T01:15:45+00:00

    Awesome. Thanks heaps.

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  2. Anonymous
    2021-02-11T23:16:03+00:00

    It has happened to me today on TEAMS call and earlier in the week on ZOOM call. Rebooting my computer fixed it. There should be a simpler solution.

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  3. Anonymous
    2021-02-11T23:57:14+00:00

    Hi Henry

    Have you tried the steps on this page

    https://h30434.www3.hp.com/t5/Notebook-Audio/Speaker-and-Mic-are-being-muted-disabled-seemingly-random/td-p/7525660

    It hadnt happened for me since.

    Hope it works :)

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  4. Anonymous
    2021-02-12T01:20:05+00:00

    Thanks Megan

    I will try the next time it happens

    Henry

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  5. Anonymous
    2021-02-13T15:01:29+00:00

    This is a Windows 10 issue. I just bought an Asus computer for Christmas (December 2020) as I started a fully remote position. My company uses Google Meet. I paid almost $700 for a computer that I still have to connect bluetooth headphones to my cell phone then dial into meetings so i can actually speak without being muted by my own computer. 

    In the digital world we all now operate in, this is completely unacceptable. This has been a known issue for years and still no solution. Why? 

    By the way, I work for a cyber security firm whose entire tecnical leadership team is ex-miltary cyberwarfare veterans. To say these guys are elite is an understatement. They have suggested this is in fact a windows issue. 

    Greatky appreciate any help i can get to stop this nonsense.

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