Auto muting of sound and microphone at random times when in Zoom

Anonymous
2020-04-10T16:50:59+00:00

when in Zoom both the sound and my microphone randomly auto mute.   I can unmuted them using f5 and f8 buttons but it will later auto mute again.   There appears to be no pattern to the amount of time it stays on.  Sometime 1 minutes sometimes as many as 10.   I do not use any other meeting platforms so don't know if this is a Zoom problem or a microsoft problem.   I am using an HP probook computer that is less than 6 months old.  In Microsoft 10 software.

Windows for home | Windows 10 | Performance and system failures

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  2. Anonymous
    2020-04-10T17:05:38+00:00

    Hi PaulIverson and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

    I would suggest you refer to the below steps and check if it helps to resolve the issue.

    1. Please press the Windows key and type in Settings and press enter.
    2. Navigate to System > Sound.
    3. On the Right side click on Microphone privacy settings.
    4. Scroll down and under the "Choose which Microsoft Store apps can access your microphone" toggle off the 'ZOOM' app.
    5. Restart your computer, and when it boots up, check to see whether or not the problem has been resolved.

    I hope this helps. Feel free to ask back any questions and let me know how it goes.

    Thank you!

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  3. Anonymous
    2020-04-14T17:34:24+00:00

    Thank you for your response.  I had my first Zoom meetings today since doing what you suggested.   Your fix did correct the issue I had with the sound being auto muted.   Unfortunately the change prevents my computer microphone from working so I had to dial into my meetings.   I tried reversing the changes and the original problem came back.   So how do I fix it so that my computer microphone works too?

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  4. Anonymous
    2020-04-15T22:58:48+00:00

    Hi, I am having the same issue with a new HP laptop. Were you able to resolve the issue?

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    4 people found this answer helpful.
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  5. Anonymous
    2020-04-16T13:58:04+00:00

    the solution given earlier to change the privacy setting for Zoom stopped the random muting issue but made the microphone feature not work at all.   What I did yesterday was used  my computer for the visual and dialed into zoom for the audio.    Not ideal but got rid of the random muting issues.

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