Auto muting of sound and microphone at random times when in Zoom

Anonymous
2020-04-10T16:50:59+00:00

when in Zoom both the sound and my microphone randomly auto mute.   I can unmuted them using f5 and f8 buttons but it will later auto mute again.   There appears to be no pattern to the amount of time it stays on.  Sometime 1 minutes sometimes as many as 10.   I do not use any other meeting platforms so don't know if this is a Zoom problem or a microsoft problem.   I am using an HP probook computer that is less than 6 months old.  In Microsoft 10 software.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-04-29T14:31:28+00:00

    It may be happening on the same HP laptop family, but I just want to clarify, it's a Zoom issue, I don't have any MIC or Speaker issue with WebEx, Teams or Cisco Teams and Jabber.

    RSC

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  2. Anonymous
    2020-04-27T20:44:35+00:00

    This did not work for me.

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  4. Anonymous
    2020-04-27T15:12:06+00:00

    It's seems that all of us have the same HP laptop family.  My Zoom call can last for upwards of 10 minutes before this happens.  Then it starts happening every minute or two...I just keep my finger hovering above the F7 key, as I watch for the mute light above the F8 key to turn on... ugh

    I will try this and report back.  Earlier, I tried part of this solution, but with no success...I am going all-in on it now.

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  5. Anonymous
    2020-04-25T22:40:25+00:00

    I'm having the same problem with a brand new HP ProBook 445 G6. Maybe it is an HP issue or setting.

    I am trying this fix I found in:

    https://community.spiceworks.com/topic/2261510-laptop-audio-problem-hp-pro-book

    We have several of these HP Probook 450 G6 laptops in our school district and I have struggled with this for a couple of weeks.  Here is the fix:

    1.      Type in “Control Panel” in the Windows search window, lower left corner of the desktop. Open “Control Panel”.

    2.      Navigate to “Hardware and Sound” > “Sound”.

    3.      In the pop–up Sound window, click “Playback” Tab, highlight “Speakers” and click on “Properties”.

    4.      In the pop-up Speakers Properties window click “Advanced” tab.

    5.      Uncheck all (four) check boxes, click “Apply” and “Ok”.

    1.      In the pop–up Sound window, click “Recording” Tab, highlight “Microphone” and click on “Properties”.

    2.      In the pop-up Microphone Properties window click “Advanced” tab.

    3.      Uncheck all (two) check boxes, click “Apply” and “Ok”.

    4.      Exit out of Control Panel.

    1.      Finally, open Zoom, sign in if necessary.

    2.      Lower left corner of Zoom window, on task bar, click on arrow next to the microphone icon.

    3.      Click on “Audio Settings”.

    4.      In the pop-up window click on advanced in the lower right corner.

    5.      Open the drop-down box in the first two lines, “Suppress Persistent Background Noise” and “Suppress Intermittent Background Noise”, and select “Disable”.

    6.      Click the “X” in the upper right corner of the window to exit.

    Turn on speakers and microphone as necessary in the Zoom app.

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