According to this post it should be fixed already in Insiders Build (currently Dev Channel only).
Airpods Pro: very bad quality in Headset mode on Windows 10
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Anonymous
Dear all,
I've got my new Airpods Pro, they work well with my iPhone.
Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.
However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?
Windows for home | Windows 10 | Devices and drivers
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Anonymous
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Anonymous
2020-11-10T10:09:07+00:00 I have the same problem. Microphone quality is way too bad. Tried to fix it through installing "Headset Bluetooth Helper", since I noticed it solved issues for normal Airpods. Didn't work for Airpods Pro though.
Audio controls are also hard to use. Instead of lowering the master volume on the "F10-F12"-buttons (using laptop), I have to go deep into sound settings and adjust the volume for each running program.
My solution for the problem so far have been connecting to Teams-meetings first on my iPhone (with my Airpods Pro connected), and then on my PC in silent mode and activating the camera. That way, I get good quality audio output and input while being in the meeting on my PC.
I really don't find this solution to be any more than temporary, and can't believe how Windows haven't fixed this issue yet.
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Anonymous
2020-11-10T14:55:43+00:00 I think "Headset Bluetooth Helper" is driver for lenovo machines and I've seen posts people complaining from this driver (2013y.). The solution is that there is no solution for this problem. Probably we have to wait someone from microsoft to react to this issue.
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Anonymous
2020-11-11T11:02:04+00:00 I have been struggling with this topic also for some weeks now, and only here in this thread I learned, that this seems to be a Microsoft Windows issue.
Sadly no real response from Microsoft to get it solved.
The best workaround to use AirPods (Pro) in TEAMS posted here was to use an IOS device for the audio channel and simultaneously a TEAMS session on the PC or Video and screen sharing...but this is not very practical in these days...
If someone from Microsoft reads this thread: please get this issue fixed ASAP.
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Anonymous
2020-11-11T12:16:15+00:00 There is another possibility - use headphones as Stereo without mic and use a laptop's microphone. You get some freedom if you are only listening but if you need to talk, you need to sit in front of your laptop, which is quite annoying (but if you use a webcam, you will be there).
But Microsoft should immediately fix this issue and I want to highlight that the issue is valid also for other Bluetooth headsets (not only AirPods, also other vendor's headsets are facing this issue - maybe the manufacturers should push Microsoft to solve it).
I have been struggling with this topic also for some weeks now, and only here in this thread I learned, that this seems to be a Microsoft Windows issue.
Sadly no real response from Microsoft to get it solved.
The best workaround to use AirPods (Pro) in TEAMS posted here was to use an IOS device for the audio channel and simultaneously a TEAMS session on the PC or Video and screen sharing...but this is not very practical in these days...
If someone from Microsoft reads this thread: please get this issue fixed ASAP.