Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

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  1. Anonymous
    2021-07-03T18:32:42+00:00

    Just for information:

    My AirPods Pro connected only with 8000 Hz on my Lenovo Laptop.

    The microphone also connected with 8000 Hz.

    The sound was so bad, that I could not use the Airpods as Headset.

    Today I updated the Bluetooth driver for the laptop and then reconnected the Airpods with the Laptop.

    Now I have 16000 Hz in Headset mode, both for speakers and microphone!

    The quality is totally acceptable for Teams calls!

    Hope this helps.

    Hey can you give us more details? I have a lenovo, I had a driver update but it hasn’t changed anything.

    Which laptop do you have? Which bluetooth device and driver version do you have now?

    Thanks in advance!

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  2. Anonymous
    2021-07-17T10:23:05+00:00

    Hi Mixocol,

    unfortunately the Airpods Pro connection dropped again to 8000 Hz after restarting my Laptop. Until now I was unable to reproduce the 16000Hz connection.

    I tried now everything without success.

    Sorry, but it looks like there is currently no possibilty to use the airpods pro with windows 10 as headset.

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  4. Anonymous
    2021-08-05T10:37:45+00:00

    This is very well explained, however, bluetooth Jabras are working just fine! So there are for sure political motivations.

    I am okay with political motivations, where it genuinelly support ones group of products, but this one is so counterproductive for Microsoft. They are not gaining anything, only thousands of upset customers (this topic in multiple problem reports and in google searches is alive 2+ years) that are victims of this Apple vs. Microsoft/Jabra fight.

    Airpods Pro have currently no alternative for many, so all users with Windows are now discriminated. Personally, this is a big disadvatage for my comfort, while working 8+ hours daily on Laptop - and I will consider this when deciding between macbook and dell xps.

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