Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

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  1. Anonymous
    2020-09-04T22:57:28+00:00

    Hi Guys!

    The solution I found was this 

    https://www.youtube.com/watch?v=e5ipSrWjacQ

    It was very effective and now I can use my airpods pro with good sound quality playing from Windows

    that's not a fix at all. I need the microphone to work as well. You obviously haven't read this thread because I've already mentioned this.

    there is nothing us as users can do about this. The Windows devs are the only ones who can fix it and I do not understand why they haven't. Bluetooth headsets work fine on Macs, Android and IOS but not on Windows...it's unbelievable to me.

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  2. Anonymous
    2020-09-07T06:23:49+00:00

    Apparently this is not a Windows issue but a lack of support from Bluetooth. You can get a better idea of what's happening in here: https://www.reddit.com/r/sony/comments/fqf71z/wh1000xm3_can_only_use_stereo_or_handsfree_but/

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  3. Anonymous
    2020-09-07T08:22:59+00:00

    Apparently this is not a Windows issue but a lack of support from Bluetooth. You can get a better idea of what's happening in here: https://www.reddit.com/r/sony/comments/fqf71z/wh1000xm3_can_only_use_stereo_or_handsfree_but/

    it's absolutely a Windows issue. Mobile phones can do it and so can Macs. Did you actually read it?

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  4. Anonymous
    2020-09-07T08:33:10+00:00

    Definately a windows issue. Be it drivers or Windows 10 itself. The same bluetooth hardware works flawlessly and smoothly when booting the same machine in macos. They are horrible using hands free mode in windows 10 and don't work at all as a proper microphone. 

    So yeah, definately windows 10. 

    Unfortunately I do not have another set of bluetooth headphones from another company to see if it is "politially motivated" on one of the sides of the companies.

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