Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

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  1. Anonymous
    2021-02-27T23:03:05+00:00

    I fixed this by changing the input device to headphone AirPods instead of headset AirPods under sound settings. then closing and reopening the application that was making the sound. I.e. Closed and reopened Chrome

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  2. Anonymous
    2021-03-11T13:33:18+00:00

    The solution to this problem is a work around - get a DG80 or DG60 from Avantree. It registers as a sound card. Then all you do before a call is double tap the button on the dongle and it switches to talk mode. This enables 16khz/HFP 1.6 enabled on the Air Pods Pro or any headset and works fine for anything you use because the app you're using only sees the dongle as a sound card.

    Really frustrating windows continues to be **** here. My AfterShockz connect at 16khz/HFP 1.6, but the Air Pods Pro only connect at 8khz natively.

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  3. Anonymous
    2021-03-11T13:51:19+00:00

    Thanks for your input.

    Yes, very sad that Microsoft does not create a solution ... should not be rocket science ...

    Will check your suggested BT dongle.

    Regards

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  4. Anonymous
    2021-03-12T22:55:04+00:00

    The solution to this problem is a work around - get a DG80 or DG60 from Avantree. It registers as a sound card. Then all you do before a call is double tap the button on the dongle and it switches to talk mode. This enables 16khz/HFP 1.6 enabled on the Air Pods Pro or any headset and works fine for anything you use because the app you're using only sees the dongle as a sound card.

    Really frustrating windows continues to be **** here. My AfterShockz connect at 16khz/HFP 1.6, but the Air Pods Pro only connect at 8khz natively.

    thank you! i was looking into this and thinking about using a Jabra product but this looks better. i also have an AfterShokz headset i really want to use but haven't been able to. buying the DG80 now

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