Airpods Pro: very bad quality in Headset mode on Windows 10

Anonymous
2020-04-02T12:50:11+00:00

Dear all,

I've got my new Airpods Pro, they work well with my iPhone.

Also on Windows 10 via bluetooth, sound quality is good when using the "Airpods stereo" mode.

However, in the headset mode ("Airpods Hands-Free AG Audio") sound and especially microphone quality is extremely bad. I tried to change the default format (see screenshot, it's only 8000Hz), but I cannot change it as it's grey. Any advice to get a better microphone quality?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2022-01-17T19:57:00+00:00

According to this post it should be fixed already in Insiders Build (currently Dev Channel only).

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  1. Anonymous
    2020-12-25T19:08:32+00:00

    Hi Rene,

    thank you for analysis, but you have not considered two things, that were already mentioned:

    • I don't have issues with HSP in principle, it's the fact that this profile comes with the lowest imanginable audio quality, I don't like.
    • there are Windows 10 Systems capable making connection Airpods with an acceptable recording quality (16000Hz, my HP EliteDesk 840)

    Of cause, there are a lot of workarounds, Stereo Profile with room/camera mic would work for most, ...

    What I cannot underdstand, that there is no official information about how to use a quite standard component (BT headsets, e.g. airpods) in quite standard PC environment with reasonable audio and speech quality.

    What is it, that makes some/most Windows 10 installations decide to connect BT Headsets in Handsfree with the lowest quality?????

    wk

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  2. Anonymous
    2020-12-27T08:51:17+00:00

    That is exactly the right question. 

    There are situations with different BT headsets, that provide acceptable Mic quality together with good Audio sound - but not with my AirPods and my Windows 10 (Lenovo notebook).

    All workarounds with external (USB) Mic are not suitable for me.

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  3. Anonymous
    2020-12-31T17:59:55+00:00

    Hello guys,

    I just found a way to make my AirPods 2 work fine in Windows 10. Integrated laptop bluetooth won't work unfortunately, I got the same behavior as you : very poor audio quality in Zoom and Teams using the "AirPods hands-free AG audio" peripheral.

    However, if you use a headset USB dongle like the Jabra Link 370 to associate your AirPods, it will work perfectly and you won't have to switch between the peripherals as only the Jabra Link is seen by Windows.

    I still need to test it more in the coming weeks with real calls but it looks good. The only problem I noticed is that the double-tap feature for play/pause won't work anymore.

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  4. Anonymous
    2021-01-01T15:55:44+00:00

    I'm struggling with this issue with a Picun P80S as well. Microphone is at 8000hz and unable to change the quality. I also have a Jabra Evolve 75 with this USB Dongle Jabra Link 370 and I've perfect microphone quality. I tried to connect the Jabra Evolve 75 directly via Bluetooth (without the dongle) and I had 16000hz! 

    Is there somehow a way we can choose a driver for a device manually?

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